Sr Customer Success Manager

3 weeks ago


Riyadh, Saudi Arabia Dataiku Full time
  • Minimum five (5) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction
  • Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million ARR across the Forbes Global 2000 and beyond
  • Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT
  • Experience working collaboratively across Professional Services and Partner motions
  • Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes


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