Senior Customer Success Manager
7 months ago
**About Us**
Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.
Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity's training at scale Your efforts will empower teams from the world's leading companies with the cutting edge technology training they need to develop powerful new products and services on a global scale. Are you someone who has a proven track record of providing highly-professional customer service to executives and managers at Fortune 1,000/Global 2000+ companies, and excels in a fast-paced startup environment? Are you seeking a full cycle Sr. CSM role where you can help shape early stage presales qualification activity, set up customers for success with a great onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction? Are you hoping to join a culture of excellence and teamwork with the opportunity to grow your career? If this sounds like you, please read on
**What you'll do**:
- Empathize with every aspect of the customer experience, and put your customer's needs first.
- Guide and coach customer executives, managers and employees with a dedicated customer success process.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
- Coach customers to be product experts and train their teams on Udacity methodologies to maximize engagement and self sufficiency.
- Identify and understand common customer challenges and actively source solutions
- Partner with Udacity's Sales team to understand prospect/customer wants/needs, and qualify deals in or out
- Collaborate closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Craft customer on-boarding assets, adapt existing customer on-boarding assets, and work with product marketing to refine or create new on-boarding assets.
- Identify opportunities for customer references and case studies.
**What we value**:
- 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience desired.
- Fluency in Arabic & English (Written & Verbal)
- A Self-motivated, proactive, team player approach with innovative ideas to inspire customer loyalty and adoption.
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- Strong interpersonal skills and experience building internal and external relationships.
- Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
**What We Do**
Udacity's mission is to train the world's workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
**Don't stop there Please keep reading...**
We believe that historically, many processes disproportionately hurt the most marginalized communities in society
Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for "6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists"
**Last, but certainly not least**
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic in
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia ASWAT Full timeWe are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...
-
Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Grand Community Co Full timeGrand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Vectra Full timeVectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...
-
Customer Success Team Leader
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Teradata Full timeCustomer Success Manager Telecom Industry What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned...
-
Sr Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Technical Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Renewal Manager
7 months ago
Riyadh, Saudi Arabia SAS Full time: At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...
-
Customer Success Consultant
6 months ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Named Customer Success Engineer
6 months ago
Riyadh, Saudi Arabia SentinelOne Full time**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Customer Success Director
6 months ago
Riyadh, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...
-
Customer Success
8 months ago
Riyadh, Saudi Arabia Shaguf Full time**Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** As a Customer Success for Shaguf, you will be responsible for managing and building...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager with Siem Expertise, Emea
6 months ago
Riyadh, Saudi Arabia Anomali Full time**Company Description** Anomali delivers earlier detection and identification of adversaries in your organization’s network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomali’s approach enables detection at every point along the kill...
-
Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Salla Full timeSalla is a leading provider of information technology and services to businesses of all sizes. We are currently seeking a skilled Customer Success Manager to join our team in a scaled accounts role. As a customer success manager, you will be responsible for ensuring that our customers are getting the most from our products and services. You will be the...
-
Customer Success Manager
8 months ago
Riyadh, Saudi Arabia Lucidya Full time**Purpose**: **Roles & Responsibilities**: - Manage customer onboarding and product training. - Educate customers on the use and benefits of our products and services. - Ensure customers get fast time-to-value. - Keep clients engaged and regularly using products (increasing adoption). - Build customer loyalty and reduce churn (increasing retention). -...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Qoyod Full timeCustomer Success Specialist Job Summary: **Responsibilities**: **Requirements**: Bachelor of Accounting, Professional in English language skills, 1 year experience with customer service. Job ID 194
-
Team Leader
6 months ago
Riyadh, Saudi Arabia Bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...