Senior Manager IT

5 months ago


Riyadh, Saudi Arabia ROSHN Full time
  • Establish and maintain strong relationships with VIPs to understand their requirements and provide tailored IT solutions.
  • End User Services Quality Management:
  • Develop and implement strategies to monitor, evaluate, and continuously improve the quality of end-user services.
  • Define service level agreements (SLAs) and key performance indicators (KPIs) to measure service quality and ensure adherence to standards.
  • Collaborate with IT teams to identify areas for improvement and implement corrective actions to enhance service delivery.

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