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Facilities Manager
4 weeks ago
Notre Client acteur de la distribution denseigne de bricolage, recherche un Costumer Sucess Manager H/F
Vous avez une exp rience dans la distribution GSA et/ou GSB et/ou GSS, et vous avez une connaissance en R seau de Franchise .
Vous tes id alement, contr leur de gestion, Costumer sucess manager, ou votre r le est la satisfaction de vos franchis s.
Vos missions :
Les enjeux du poste :
Augmenter la satisfaction client B TO B, et acc l rer le maillage des franchises.
Vos missions :
- Animer les r unions pour dynamiser, consolider et impulser une synergie au r seau
- Mesurer la satisfaction client
- Mise en place de nouveaux outils de communications, dechanges, de travail participatif.
- Coordonner les changes franchis s/ int grer
ProfilVous avez un niveau BAC+4/5
Vous avez une exp rience en retail en administration des ventes dun r seau de franchise, Contr le de gestion,
Vous avez le sens du relationnel, le sens du commerce,
Les enjeux de votre poste accompagner le client dans le d veloppement de son projet professionnel,
lui apport des r ponses rapide, et mesurer sa satisfaction.
Vous devez encourager le dialogue en interne et externe, promouvoir les valeurs de lentreprise.
Informations contractuellesPoints incontournables
- Etre issu du monde de la distribution / du retail
-Exp rience dans un environnement grande distribution GSA/GSS/GSA -Exp rience en tant que Contr leur de gestion, responsable ADV -Exp rience en Franchise
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