Restaurant Growth Lead

4 weeks ago


Riyadh, Saudi Arabia 7th Avenue Full time

* Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Develop and launch new brands.
- Coordinate with the delivery platforms on all the issues ( SOA, Offers, Campaigns, and more)
- Responsibilities may change as per the business requirement.

Requirements and skills
- Proven work experience as a Restaurant Growth Lead
- Proven customer service experience as a specialist
- Extensive food and beverage (F&B) knowledge
- Familiarity with restaurant management software, like FOODICS
- Strong leadership, motivational and people skills
- Acute financial management skills

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)



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