Incident & Application Support Specialist - Tamheer
3 days ago
Performing analysis of root causes.
- Developing checklists for reoccurring problems.
- Developing recommendations for procedures to prevent problems.
- Evaluating and resolving complex problems that arise.
- Troubleshooting hardware and software issues.
- Performing user administrative tasks.
- To assist customers for the purpose of improving processes related to system issues
- To maintain error logs in coordination with IT departments, and to maintain resolution reports, too
- To offer recommendations — based on various metrics — on how to improve the support process in its entirety
- Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
- Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support.
**Requirements**:
- Two to three years of experience in an end-user desktop support role.
- Proficiency in Microsoft 2006-2013.
- Proficiency in Windows 7, Windows 8, Windows 10, XP, and Vista.
- Strong knowledge of Patch management.
- Solid knowledge of advanced printer/peripheral device troubleshooting.
- Ability to work independently.
- Exceptional customer service skills.
Excellent interpersonal and communication skills
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