Reliability Solutions Analyst
1 week ago
The primary responsibility is to be a Subject Matter Expert (SME) supporting key customer challenges related to control valve performance issues, high-level diagnostics interpretation, and other customerspecific control valve maintenance challenges. Secondary responsibilities are to participate in the progression of our KOB3 Service offerings for STO (Shut-Down/Turn-Around/Outages) Management, VCS (Valve Connected Services); Smart site walkdowns; IBT (installed Base Tool); Valve Seat Leak Detection; Smart Valve Tagging; FlowScanner, & Educational Service
**Your role responsibilities will include, but not be limited to, the following:
- Perform Valve Connected Services diagnostic programs at selected customer sites and execute higher level service opportunities resulting from them.
- Be the high-level technical resource that will support all KOB3 packaged service offerings.
- Work closely with the other members of the Lifecycle Services Team to meet the required deliverables for KOB3 business and POR.
- Support S&OP (Sales & Operational Planning) and provide MEA Sales team and Service Team the necessary coaching related to implementation of Emerson service solutions & asset management technical interface.
- Provide customer-facing communication support that addresses difficult decision making.
- Assist in the development and maintenance of a master database for Fisher Flow Control MEA installed base and implement metrics to quantify and track all service progress related to STO & Start-Up & commissioning activities.
- Combine field observations, serial card data with health and performance diagnostics and deliver recommended actions to resolve customer issues.
- Assist in the cross training and knowledge transfer within the Service Execution and Packaged services team.
**What do I need to be considered for this role?
- Minimum of 12-year technical experience in control valve servicing & Smart Instruments product support within the process control industry.
- Possess working knowledge of Asset management systems such as Emerson AMS, Honeywell FDM, FieldCare, Yokogawa PRM, etc.
- Excellent organizational, verbal and written communication skills and ability to be a team player
- Experience within the Middle East and Africa region
- Experience with Fisher valves and controls products range Languages Confidential
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