Regional Client Manager
5 months ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
YOUR TASKS:
Drive the selling process within an industry specific group of globally and regionally designated multinational customers in MENA in order to achieve and exceed targeted performance in terms of revenue, profitability and service quality across the full range of core products and DHL logistics solutions, and when appropriate, cross BU sales with DGF and DSC Solutions.
Key activities
Overall goals / Typical measures
Customer: External
- Grow profitable revenue through the use of up-selling and cross-selling within the designated customer base in MENA
- Manage the deployment and delivery of service quality and industry solutions for core and logistics services that provide consistency and scalability across MENA
- Develop sales plans for each customer with regards to product mix, penetration, market share, market research, acquisition, cross selling, up-selling and retention. Ensure the plans are carried out.
- Develop close relationships throughout all levels of the customer base and initiate negotiations in order to enhance profitable revenue
- Participate in industry events where necessary (conferences, speaking etc)
- Lead negotiation with senior managers within our target customers
- Revenue generated from new business
- Overall revenue and profit for your industry portfolio
- Identify GMNC / RMNC customers in the Area
- Industry recognition as key player for logistics and supply chain
- Profitable revenue growth for your designated customer base
- Customer satisfaction
- Max
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