Guest Service Manager

3 months ago

Medina, Saudi Arabia Hilton Full time

Guest Service Manager (Local)

A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Guest Service/Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Guest Service team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Manager

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Hilton Full time

    A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest,...

  • Guest Service Manager

    3 months ago

    Medina, Saudi Arabia Hilton Full time

    A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the...

  • Guest Service Agent

    2 weeks ago

    Medina, Saudi Arabia Hilton Full time

    Guest Service Agent A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Front Office Agent Team Member, you will...

  • Guest Service Centre Agent

    2 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    2 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **معلومات عن الشركة** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s...

  • Guest Relations Manager

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia AccorHotel Full time

    معلومات عن الشركة"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations

    3 weeks ago

    Medina, Saudi Arabia Hilton Full time

    Guest Relations (Supervisor) A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you...

  • Guest Relations Supervisor

    3 weeks ago

    Medina, Saudi Arabia Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations

    3 weeks ago

    Medina, Saudi Arabia Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations Supervisor

    2 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Agent

    2 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest care representative

    1 month ago

    Medina, Saudi Arabia Nahdi Medical Pharmacies Company Full time

    Bachelor's degree in hotel management or related field.Excellent communication skills and ability to deal with the public.The ability to solve problems and deal with difficult situations.Dedication to providing a positive guest experience.Skills in dealing with technology and hotel management systems.

  • Guest Experience Expert

    3 weeks ago

    Medina, Saudi Arabia Marriott International, Inc Full time

    **İş Numarası** 23106068 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Méridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat...

  • Guest Experience Expert

    3 weeks ago

    Medina, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23035036 **التصنيفات** Rooms & Guest Services Operations **الموقع** Le Méridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Guest Experience Expert

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Marriott International, Inc Full time

    **İş Numarası** **İş Kategorisi** Rooms & Guest Services Operations**Lokasyon** Le Méridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE**Çizelge** Full-Time**Uzakta mı bulundu?** N**Konum değişikliği mi?** N**Pozisyon Türü** Non-Management- Marriott International, fırsat eşitliği sunan bir...

  • Guest Experience Expert

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** **التصنيفات** Rooms & Guest Services Operations**الموقع** Le Méridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia عرض على الخريطة**الجدول الزمني** Full-Time**هل تقع في مكان بعيد؟** N**إمكانية الانتقال إلى موقع آخر؟**...

  • Guest Experience Expert

    3 weeks ago

    Medina, Saudi Arabia Marriott International, Inc Full time

    **Numer oferty** 23106068 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Le Méridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest pracodawcą...

  • Guest service representative

    1 month ago

    Medina, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    JOB TITLE Medical Laboratory Technician LOCATIONColumbia, South CarolinaDESCRIPTIONQualifications/CredentialingThe Medical laboratory technician will be certified by the American Society of Clinical Pathologists (ASCP) or American Medical Technologists (AMT) or an equivalent Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), or Clinical...

  • Guest service representative

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    JOB TITLE Medical Laboratory Technician LOCATIONColumbia, South CarolinaDESCRIPTIONQualifications/CredentialingThe Medical laboratory technician will be certified by the American Society of Clinical Pathologists (ASCP) or American Medical Technologists (AMT) or an equivalent Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), or Clinical...

  • Guest service representative

    4 weeks ago

    Medina, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    JOB TITLE Medical Laboratory Technician LOCATIONColumbia, South CarolinaDESCRIPTIONQualifications/CredentialingThe Medical laboratory technician will be certified by the American Society of Clinical Pathologists (ASCP) or American Medical Technologists (AMT) or an equivalent Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), or Clinical...