Guest Service Centre Agent

5 months ago


Medina, Saudi Arabia AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Welcome and assist Guests’ according to Banyan Tree's Standards.
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Be an ambassador of Banyan Tree AlUla by providing memorable Guest experiences.
- Ensure prompt, efficient and updated recording of mails, parcels, and messages.
- Personalize the interaction in anyway and engage with Guests as individuals.
- Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

**Qualifications**
- Strong verbal and written communication skills
- Excellent time management and organizational skills
- Customer service experience
- Computer skills including Microsoft Office and telephone operating systems
- High school diploma or equivalent

**Additional Information**
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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