Front Office Manager

6 months ago

Medina, Saudi Arabia AccorHotel Full time

Directs, controls and coordinates activities of personnel engaged in such activities as:

- Receiving, processing and confirming room reservations.
- Selling, registering and assigning rooms to incoming guests;
- Giving general information and aid and handling out keys to guests;
- Giving general information and aid and handling out keys to guests;
- Carrying baggage of and escorting guests to their rooms;
- Meeting and sending off and soliciting business at the airport and other arrival/departure ports;
- Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodations and service.
- Coordinates wit housekeeping, accounting, F&B, security and other departments concerned in handling guests requests, inquiries and complaints regarding accommodations, service, security matter and billing.
- Prepares annual front office goals; monthly forecast of occupancy, develops working plans to carry goals and forecasts, compares actual achievements against goals periodically, takes necessary corrective actions.
- Prepares monthly & yearly front office budgets based on statistics of previous years, industry and economic trends, estimates of operating expenses and other pertinent data; with sales manager and others.
- Sees to preparation of and finalizes all front office reports, schedules, requisitions etc.
- Trains personnel according to established procedures; conducts training meetings to discuss problems, give instructions and assignments, etc.
- Develops and implements procedures to govern front office activities; sees to it that personnel understand and adhere to approved standard policies and procedures of the hotel.
- Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, rebates, refunds of deposits, paid-outs, rate/room changes, release of airline crew allowances, etc on the basis of established procedures, amount, identity of guests or persons involved and availability of higher supervision.
- Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.\
- Implements hotel discount policies, recommends approval of credit accommodations and decides whether to upgrade guests’ accommodations to promote and maintain good public relations.
- Sees to the enforcement of all house policies, rules and regulations pertaining to Front Office activities.
- Attends to reservations and registration of very special VIPs personally.
- Directs, supervises and coordinates the activities of telephone exchange personnel and ensures the proper maintenance, repair and use of all telephone exchange equipment and facilities.
- Ensures that the investigation of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted.
- Spot checks employee’s performance regularly; corrects mistakes and inadequacies.
- Receives and greets VIP’s and escorts them to their room; attends to their inquiries, requests and needs.
- Performs other duties as may be assigned.

**Qualifications**
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree/Diploma in Hospitality Management is an asset.
- Fluency in English is an asset.
- Minimum of 2 years previous proven Managerial experience in similar position.
- Must have the ability to handle a multitude of tasks and guest requests.
- Knowledge of Micros-Opera Property Management System an asset.
- Should possess or seek certification in basic first aid.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

**Additional Information**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Front Office Manager

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the...

  • Assistant Front Office Manager

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Manager

    6 months ago

    Medina, Saudi Arabia MOVENPICK Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Director of Front Office

    8 months ago

    Medina, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As a Director of Front Office, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out...

  • Assistant Front Office Manager

    6 months ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Duty Manager

    6 months ago

    Medina, Saudi Arabia MOVENPICK Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Front Office Night Manager

    6 months ago

    Medina, Saudi Arabia MOVENPICK Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Assistant Front Office Manager

    8 months ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...

  • Assistant Front Office Manager

    6 months ago

    Medina, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

    **Your day to day** **People** -Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance -Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is...

  • Front Office Supervisor

    6 months ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Receptionist (Front Desk)

    6 months ago

    Medina, Saudi Arabia MOVENPICK Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Front Office Agent

    6 months ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Manager

    8 months ago

    Medina, Saudi Arabia Hilton Full time

    Guest Service Manager (Local) A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is...

  • Guest Service Manager

    8 months ago

    Medina, Saudi Arabia Hilton Full time

    A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the...

  • Office Manager

    6 months ago

    Medina, Saudi Arabia Inspire Selection Full time

    The Role Office Manager Yanbu - Saudi Arabia Salary SAR 10K For a leading Marine/Logistics company based in Yanbu. In the role of Office Manager you will be responsible for overseeing the admin staff and receiving and directing the visitors accordingly. We are looking for a person with a Bachelors degree in Administration and with at least 3 years previous...

  • Guest Service Agent

    6 months ago

    Medina, Saudi Arabia Hilton Full time

    Guest Service Agent A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Front Office Agent Team Member, you will...

  • Duty Manager

    7 months ago

    Medina, Saudi Arabia IBIS Full time

    **Company Description** ibis Yanbu, located in Yanbu, Saudi Arabia, is a welcoming hotel that offers modern accommodations and exceptional service. With 164 rooms and 16 Family Suites, we provide the comforts of home, including free WiFi and the exclusive Sweet Bed by ibis. Guests can relax by the swimming pool on our terrace, enjoy snacks and beverages at...

  • Portfolio Management Office

    6 months ago

    Medina, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Portfolio Management Office (PMO) Manager **to join our team! This role will be responsible for overseeing the project portfolios and lifecycle delivery, ensuring adherence to established project management methodologies, and establish a Portfolio Management Office (PMO) and lead the development and adoption of...

  • Head, Office of General Manager

    6 months ago

    Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Plans, organizes, and administers the operation and activity of the Office of General Manager of Jeddah Hospital as well as other assigned functions/services. Assists, advises, and coordinates with the General Manager of Jeddah Hospital with the management of staff activities and administrative operations, Develops administrative systems as directed and...

  • Duty Manager

    8 months ago

    Medina, Saudi Arabia Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...