Customer Care/tele Sales Agent
1 week ago
يسهل وكيل خدمة العملاء العلاقة بين الشركة والعملاء من خلال التفاعل مع العملاء وجها لوجه او عبر الهاتف أو عبر البريد الإلكتروني ، وهو مسؤول عن الإجابة على استفسارات العملاء ، وتوفير معلومات الخدمة ، وحل أي مشاكل ناشئة قد يواجهها العملاء ، ويمثل الشركة بأفضل طريقة ممكنة.
**يشمل يومك المعتاد**
- الإجابة على أي أسئلة قد تكون لدى العميل حول المنتجات والخدمات المتاحة
- سوف تقوم بخدمه العملاء اما في المعرض او من خلال الهاتف
- إنشاء حسابات عملاء جديدة ، وتسجيل معلومات الحساب في نماذج مكتوبة أو رقميا
- الاستماع إلى مخاوف العملاء وشكاواهم بهدف تحديد أسباب المشكلة
- حدد الردود المناسبة على مشكلات العملاء واعمل بسرعة لحلها
- إحالة الحالات المتقدمة إلى الإدارة لحلها، وتوفير المعلومات الأساسية حسب الضرورة
**Requirements**:
**ماذا نحتاج؟**
- المرونة في العمل في نوبات مختلفة (بما في ذلك الأمسيات أو عطلات نهاية الأسبوع أو العطلات)
- خبره في مجال خدمه الزبائن والمبيعات.
- الاستعداد للمشاركة في التدريب قبل التوظيف وأثناء العمل
- مهارات استماع ممتازة وصوت وطريقة متعاطفة
- التفاني في رضا العملاء
- المعرفة الأساسية ببرامج الكمبيوتر والأنظمة المكتبية
- القدرة على الازدهار في بيئة سريعة الخطى ، وتعدد المهام مع الحفاظ على التركيز على العميل
- الإلمام بجميع السلع والخدمات التي تقدمها الشركة
- الخبرة في الأسواق السعودية هي ميزة إضافية.
- سعودي الجنسيه ومقيم بالرياض
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