Key Account Manager

2 weeks ago

Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

**Ecommerce Manager**

**POSITION SNAPSHOT**

Location: Riyadh, Saudi Arabia
Company: Nestlé Central Arabia
Full-time

***
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

The primary responsibility of the eCommerce Manager is to align Nestlé strategy with eRetailers needs by developing mutual business opportunities. The eCommerce Manager ensures proper planning, JBPs and identifying growth opportunities within the channel, along with planning and being part of the eCommerce roadmap for the best online consumer journey.

**A DAY IN THE LIFE **

**Key Outputs**:

- Resposible for the achievement of eRetailers sales target by category
- Responsible for the accuracy of demand planning and master data cleaning.

**Collaboration**:

- Work closely with CDT and regional eCommerce team based on defined ways of working
- Join forces with CDT and A&P to plan execution for all inovations (Sampling, Budgets, targets etc)
- Partner with CDT team to identify category growth opportunities
- Work with Supply chain to identify opportunities to manage orders and deliveries, and improve efficiency
- Team up with Finance to drive initiatives to improve financial management (disputes, ageing report, and process)

**eRetailers Management**
- Conduct business reviews with eRetailers and set way forward to achieve mutual objectives
- Analyze Consolidated Marginal Contribution "CMC" and set way forward to increase profitability
- Effectively develop and manage long term eRetailers relationships
- Define with Key Stakeholders strategic direction for eRetailers
- BDA execution and compliance
- Develop eRetailers specific business plans in alignment with key eRetailers and ensure that these plans are properly executed

**Reporting**
- Monitor eRetailers business performance and jointly develop action plans to accelerate growth or to address any shortfalls
- Share monthly executions with pre and post evaluations and competitor activity
- Share insights from shopper observations and eRetailers feedback

**Execution**:

- Plan MIP in alignment with category objectives
- Plan and execute deployment plan for all new innovations in line with category strategy (off shelf displays - sampling - brand talk)
- Implement Monthly Initiatives
- Work with CDT to drive initiatives using the Data Driven Mindset (sell out, shopper observation, etc.)
- Develop eRetailers specific promotions in line with the category objectives and Business development needs
- Ensure listing of new SKU's and the achievement of the POP objectives while managing eRetailers database

**Financials**:

- Manage eRetailers financials (Balance confirmation - statement of account reconciliation)
- Manage TTS spend through by using ROI & leveraging sellout data
- On time credit note not processing, Statement of Account, and cheque collection

**What will make you successful?**

**Key Experiences**:
**Attitude**: Enthusiasm, self-motivator, reliable / dependable, good communicator, articulate, strong winning personality, combining individualism with team spirit, leadership qualities, innovative and creative, respected and trustworthy, strong interpersonal skills, persistent, hardworking, goal-driven, able to handle multiple priorities, strategic thinker.

**Knowledge**: Product and local market knowledge, understand company strategies and objectives, customer needs and buying pattern, international retailers’ knowledge, financial understanding,

**Skills**: Training skills, Key Account Management skills, Category Management skills, Organizational skills, Financial / Logistic / Marketing skills, Thinking, and problem solving, Initiative and follow through, Communication (oral and written), Analytical and planning skills.

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