Hard Services Manager

6 months ago

Riyadh, Saudi Arabia RGH-Global Limited Full time

Our prestigious client, a provider of real estate and facilities management services, is currently seeking a Hard Services Manager to join their team in Riyadh, Saudi Arabia.

This role requires individuals with a background in 5-7 star hotels, exceptional customer-facing skills, and operational experience.

**Key Responsibilities**:
As a Hard Services Manager, your key tasks and responsibilities will include:

- Providing strategic direction and advice on all site-based hard services matters
- Serving as the site-approved person for confined space entry and high voltage (HV) isolations
- Ensuring strict adherence to site HSSE (Health, Safety, Security, and Environment) policies and implementing consequence management for any flagrant violations
- Leading the maintenance strategy to improve techniques that reduce invasive maintenance
- Ensuring compliance of both planned and reactive maintenance activities with the service level agreement and key performance indicators
- Ensuring that third-party hard services suppliers have current professional qualifications and driving re-licensing or training as required for staff
- Performance managing sub-contract suppliers and driving continuous improvement
- Identifying and implementing best practices and innovative solutions for hard services
- Managing small works projects, such as relocations or client equipment handling
- Preparing monthly operating budget variance reports and managing discretionary spend budget
- Delivering quality services in a cost-effective and operationally efficient manner
- Providing adequate skills, training, and resources to meet technical requirements and critical services standards
- Reviewing and tracking recommendations for appropriate action plans
- Supporting operations teams in developing, updating, and maintaining account plans and other quality documents
- Ensuring fulfillment of all statutory requirements for equipment and systems
- Managing regulatory-related matters with a pragmatic and problem-solving approach
- Maintaining adherence to up-to-date legislation across all sites
- Supporting local FM teams in the effective management of third-party contractors
- Responding appropriately to emergencies or urgent issues while minimizing the impact on day-to-day operations
- Collaborating with the account management team to deliver on collective business plans
- Promoting a positive EHS (Environment, Health, and Safety) culture
- Ensuring compliance with our client's initiatives and maintaining alignment with operations
- Driving common training requirements across regions and reviewing methods for ensuring compliance with quality arrangements
- Undertaking regional process analysis and developing common compliance methods and processes for standardization
- Implementing a schedule of statutory compliance self-audits and monitoring adherence
- Maintaining an up-to-date asset list of items requiring statutory inspection or certification
- Documenting and implementing all statutory and compliance obligations through risk management and compliance systems

The role of a Hard Services Manager in real estate and facilities management is crucial for ensuring the smooth operation and maintenance of sites. By providing technical expertise, strategic direction, and compliance management, the Hard Services Manager plays a vital role in delivering high-quality services to clients. If you have a background in 5-7 star hotels, exceptional customer-facing skills, and operational experience, this could be an excellent opportunity for you to join a prestigious provider of real estate and facilities management services.

**Person **Specification**

Ability to prioritise workload in order to maintain good operating environment.
Ability to write detailed reports and business case preparation.
Demonstrates integrity - acts consistent with what he/she says and believes in line with
ethical standards.
Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
Effective communication with the client, peers and management team. Monitor third party contracts, ensuring value for money and innovative service provided.
A change agent with excellent written and verbal communication skills

**Knowledge**

Strong proven experience of working within a hard services environment at a management level, preferably within an R&D environment.
Contract management experience, specifically financial acumen
Proven track record of managing engineering maintenance and projects across multiple locations.
Have previous P&L responsibility.

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