Head, Experience Office

3 weeks ago


Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Plans, coordinates, and provides administrative support of the overallactivities and functions of the Experience Office Department to achieve itsmission, goals, and objectives.

**Essential Responsibilities and Duties**:
- Develops, implements, monitors, and updates the Department’s mission,goals, objectives, policies and other related documents.- Ensures development of Experience Office Department long and short-termplans in line with the Hospital’s strategic objectives, and all services followthe applicable Hospital policies and procedures.- Plans and develops new concepts and programs in Experience Office departmentthrough evaluation of current practices, with international best practices, asrequired.- Ensures timely preparation of the annual operating budget for allassigned services/functions. Monitors and keeps expenditures with budget, asassigned.- Assigns work, establishes priorities, monitors performance andperiodically submit clear and concise administrative and functional reports forall assigned services/functions in the Department.- Prepares and recommends the Departmental plans and Organizationalchanges related to Experience Office Department.- Oversees, monitors and evaluates the efficiency and effectiveness ofservice delivery process, workload, administrative and support systems, andinternal reporting relationships. Identifies opportunities for improvement andprovides a recommendation to the Chief Operating Officer, as required.- Participates in selecting, recruiting, training, retaining andevaluating assigned personnel. Establishes and maintains a positive workingenvironment and monitors the implementation of policies, correct deficienciesand implements discipline procedures, as required.- Ensures adequacy, confidentiality, and secure patient information.- Participates in self and others education, training and development asapplicable.

**Education**:
PhD,Master’s or Bachelor’s Degree in Hospital Administration, BusinessAdministration or related discipline required.

**Experience Required**:
Six (6)years of related experience including four (4) years in managerial capacity with PhD, nine (9)years with Master’s or eleven (11) years of similar requirements withBachelor’s Degree is required.

**Other Requirements(Certificates)**:
Saudi National only.



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