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Head of Operations

7 months ago

Medina, Saudi Arabia AlUla Club Full time

As the Head of Operations, you will be responsible for ensuring the smooth operation of our facilities and services. You will be expected to work closely with other members of the management team to develop and implement policies and procedures that promote organizational growth and enhance our reputation in the sports industry. Success in this role will require a strong focus on customer service, excellent communication skills, and the ability to manage a diverse team of staff and contractors.

**Responsibilities**:

- Oversee all aspects of the day-to-day operations of AlUla Club, including facility management, staff and vendor relationships, and financial operations
- Develop and implement policies and procedures that promote organizational growth and enhance our reputation in the sports industry
- Work closely with the management team to ensure the smooth operation of all events and activities hosted at AlUla Club
- Manage and oversee the performance of staff and contractors to ensure optimal performance and productivity
- Develop and oversee budgets and monitor financial performance to ensure effective management of resources
- Manage customer service and member engagement activities to ensure high levels of satisfaction and retention
- Continuously evaluate and improve operations to ensure the highest levels of quality, safety, and customer service

**Requirements**:

- Bachelor's degree in Sports Management, Business Administration, or a related field
- 10+ years of experience in sports operations, management, or related field
- Proven track record of success in managing and improving operations
- Excellent leadership and communication skills
- Strong organizational and project management skills
- Ability to work collaboratively with diverse teams and stakeholders
- Understanding of financial management and budgeting principles
- Passion for promoting wellness and an active lifestyle.