Client Partner

4 weeks ago

Riyadh, Saudi Arabia Royal Cyber Full time

• Client is chemicals company and global integrated energy. • Client Partner from Oil and Gas industry experience is preferred and will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience & long-term relationships. Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with customers. • Client partner specializes in assisting and building positive relationships with customers, ensuring satisfaction that will translate to sales. • Primarily responsible for reaching out to customers through calls and correspondence, arranging appointments and meetings, discussing the extent of opportunities with customers, resolving issues and concerns, and reporting progress to managers and supervisors. • Moreover, a client partner may create specific programs and payment plans for clients, provide consultations, negotiate contracts, and assess risks, all while adhering to the policies and standards of the company. • Generate organic leads through high volume of outbound calls, email campaigns and networking events. • Assist sales team by cold calling and bringing in new leads and inputting data into system. • Manage partner relationship with client and develop go-to-market strategies. • Direct account growth via new business development activities, and CRM across the KSA. • Apply industry best practices to clients' interactive marketing strategies to ensure customer satisfaction and ROI. • Specialize in C-level presentations and benchmarking business performance. • Partner with senior executives to tailor process architecture and supporting policies, procedures and guidelines. • Develop effective and target segmentation on the existing portfolio to optimize service offerings to the customer pool. • Streamline a series of new processes to improve overall operations, while implementing excellent managerial oversight and leadership. • Obtain excellent results relate to employee engagement and SLA achievement. • Monitor contract compliance, SLA's and lead process improvement plans as needed. • Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term • Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc. • Previous experience in B2B client relationships, in Oil & Gas, Energy, IT consulting, growing small engagements into large long-term relationships

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