Assistant Front Office Manager

4 weeks ago

Medina, Saudi Arabia SOFITEL Full time

Company Description
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**What is in it for you?**
- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

Do what you love, care for the world; dare to challenge the status quo **#BELIMITLESS.**

**Job Description**:
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit:

- Ensures that all Front Office Policies and Procedures are adhered to
- Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
- Coordinate the Arrival, Stay and Departure experience for all Guests.
- To understand and promote the hotel’s and departmental vision
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions, and Ambassadors in their daily tasks relating to their roles
- Ensure that all Front Office team have the supplies needed to perform their duties
- Responsible for ensuring consistency in exceeding guest service expectations.
- Energize the brand by promoting our Guest loyalty program.

**Qualifications**:
Experience/Certificates/Education
- Bachelor's degree in Hospitality Management, Business, or related field.
- Proven experience in Front Office roles within the hospitality industry, 2 years in a supervisor role as a minimum.
- Previous working experience in a truly global work environment is essential.
- Strong problem-solving abilities and a commitment to guest satisfaction.
- Excellent communication, interpersonal, and team leadership skills.
- Proficiency in hotel management software (Opera).
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Adept at data analysis and using insights to drive decision-making.
- Flexibility to adapt to a dynamic and fast-paced environment.

Must be a competent for making reports.

Additional Information
**Your team and working environment**:

- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two
- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.

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