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Call Center and Customer Support
4 weeks ago
**Job Information**
**Job Title**: Agent - Call Center and Customer Support
**Department Name**: Marketing and Customer Support
**Job Summary**
Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
**Primary Duties & Responsibilities**
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company's customer management policies.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Perform and other relative tasks might be requested by his line manager.
**Communication Channel**
Internal Communication
- Management and Staff.
External Communication
- Client.
**Education**
High School and above
**Requirements**:
- Great active listening skills.
- A patient and empathetic attitude.
- Comfortable working in fast-paced environments.
- Phone skills, including familiarity with complex or multi-line phone systems.
- Excellent verbal and written communication skills - Arabic and English.
- In-depth knowledge of a company's products and/or services.
**Competencies**
Adaptability / Dependability
Attendance / Punctuality
Communication
Company Assets / Equipment Care
Conduct & Ethics
Follow Company Policy & Procedures (related to Plants, QHSE, HR & IT)
Job Knowledge / Trade, Techinical or Professional Skills
Productivity
Team Work / Collaboration
Work Under Pressure
If you're ready to elevate your career, make a real impact, and join a supportive and uplifting community, we want to hear from you
Please attach your fitness photo along with your CV.
**Note**: _Interviews will be conducted in English._
Pay: ﷼4,000.00 - ﷼8,000.00 per month
**Experience**:
- Call Center, Customer Support, Front Desk Receptionist: 1 year (required)
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