Call Center Manager

QUALIFICATIONS:   With 2 years of experience in call center and Reception.ESSENTIAL SKILLS:   Good communication Skills.  Good English.   Computer Skills.    Full knowledge of Word, Excel and all Microsoft.  DETAILED JOB DESCRIPTION AND RESPONSIBILITIES:   Receiving incoming and outgoing calls.  Responding to patients’ inquiries and...

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

our client are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or...

**MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...

Responsibilities - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new products, services and policies - Guide callers through troubleshooting,...

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

minimum 1 year of experience in a call center/ customer service - Experienced in sales - Communication and negotiation skills - Providing guidance and assisting for customers - Determining clients’ needs **Salary**: Up to ﷼5,000.00 per month Application Question(s): - Do you live in Riyadh ? - Do you have experience in a call center ?

**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

Operations Manager Call Center Saudi Female Must Telecom Industry Bachelores Degree Must COPC certificate Must Responsibilites Monitoring the center’s operational tasks Attending operational meetings Answering questions Presenting weekly operational reports Interacting and communicating with Clients stakeholders. Representing the company regarding the...

Ref: JO-2211-110514 | Negotiable | Location:Riyadh, Saudi Arabia | Added:09/11/22 **Job Title - Technical Call Center Specialist (After Sales)** **Responsibilities**: - Act as first-line troubleshooting and timely escalation to meet customer SLA’s - Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s -...

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...

**Responsibilities**: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships...

**Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

**Responsibilities**: Be in charge of running and managing the call center daily. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. Understand all organization’s products, services, procedures and guidelines and communicate same...

**Job Description**: - Attend and manage formal calls and provide accurate and concise information without any delay. - Provide accurate information to the caller, catering to all the necessary inquiries. - Explain all the essential details of the organization's products and services to captivate the customer's attention. - Develop long-term contacts...

**Job Description**: **Responsibilities**: - Manage and resolve customer complaints - Place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify, and resolve customer complaints using...

Job Title: Operations Manager Call Centre / Contact Center / BPO - COPC Must Work Location: Riyadh Nationality: Saudi Client Domain: Telecommunications Operations Manager responsible for full operations structure of (CCM - ACCMS - Supervisors - Agents) 4. Able to manage projects financials. 5. Relevant Bachelores Degree Must Ability to...

RTM ( Real Time Management ) Call Center Domain :Telecom Industry Saudi National Must Riyadh **Job Details** Monitoring the cases and notes of the direct indicators. Reviewing the indicators’ impacts and deflects directly. Instantaneous escalation of cases. Strong Data Analystical Skills ( Advance Excel - Power BI and other related ) KPI's...

**Responsibilities**: - Answer inbound calls and respond to customer inquiries in a professional and courteous manner - Provide accurate and timely information to customers while maintaining a high level of customer satisfaction - Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions -...

**Key Responsibilities**: - ** Inbound Customer Support**: - Handle in\outcoming calls from customers professionally and courteously. - Assist customers with product or service-related inquiries, concerns, and issues. - Provide accurate information and solutions to resolve customer problems. - ** Problem Resolution**: - Identify and analyze customer...