People Support Services Manager

4 weeks ago


المملكة العربية السعودية, Saudi Arabia Alshaya Full time

**People Support Services Manager - HR - KSA CP**:
Job Number:

- 575956

Work type:

- Permanent - Full Time

**Location**:

- Central Province

Categories:

- Human Resource, Mid-Senior Level
- **This role is open to Saudi nationals only.**

**Role Profile**:
> Responsible of managing the Onboarding and Offborading team in their AOR.
> Support in the design of SOPs and SLAs for both activities and ensuring they are being met.
> Liaise with all relevant Departments to ensure a smooth process for all new joiners and leavers.
> Drive the team to deliver a customer centric service.

**The below Key Performance Areas include but are not limited to**:
> Act as the main point of contact for all new joiners and Leavers at CL C and above, ensure that the team is delivering high service standards to CL D and below.
> Manage the onboarding/ offboarding team ensuring they are delivering a customer centric service from start to finish of their interaction with Employees
> Work closely with all relevant departments (Recruitment, GRD, Payroll, IT) to ensure a smooth start and finish relationships with employees.
> Responsible for the first induction days, ensuring the most enjoyable and engaging welcome to new joiners
> Responsible and accountable of ensuring the team is up-to-date with all regulations in Markets and are being compliant in their advices and communications
> Review of Exit Interview information captured and passing for action to relevant HR Business Partners.

**Experience**:
> Proven track record in project delivery/implementation gained in project management offices
> Strong Team management experience
> Previous experience in working with databases and other systems with big data, specifically in ways to promote and simplify access to complex data to stakeholders
> Previous experience liaising with vendors at corporate level a plus

**Skills**:
> Creative and passionate about improving employee experience
> Highly organized and able to work in a fast paced environment
> Strong communication and people management skills
> Good knowledge of Labor Law in general and residency related instructions in particular
> Ability to network and collaborate within the business to maximise own unit’s performance

**Advertised**: 15 Feb 2023 Arab Standard Time
**Applications close**: 14 Mar 2023 Arab Standard Time

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