Commercial Operation Manager

3 months ago

جدة, Saudi Arabia Johnson & Johnson Full time

Johnson & Johnson Innovative Medicine is recruiting for a Commercial Operation Manager to be located in Jeddah, Saudi Arabia.

About Johnson & Johnson

Duties & Responsibilities:

- Implement and oversee all distributor-related processes, including distributor selection, onboarding, due diligence, termination process, and contract management.
- Ensure timely follow-up and completion of all necessary documents and agreements, including the timely signature of contracts.
- Establish and maintain a comprehensive governance framework for distributor-related activities.
- Define KPIs for distributor performance evaluation and recommend a distributor award and recognition process.
- Monitor distributor performance against defined KPIs, identify areas for improvement, and take necessary actions to optimize performance.
- Address any issues or discrepancies with distributors promptly, working closely with relevant stakeholders.
- Establish a regular cadence for distributor review meetings, such as quarterly or semi-annual meetings.
- Organize and facilitate these meetings, ensuring all relevant stakeholders are involved.
- Review distributor performance, discuss challenges, identify opportunities for improvement, and align goals.
- Manage the invoicing process and confirmation to accounts and NUPCO, ensuring accuracy and timeliness.
- Coordinate with distributors to facilitate inbound and outbound logistics activities, working closely with the Sales and Strategic Account Management team to ensure timely delivery and avoid penalties.
- Prepare and submit Request for Quotations to distributors, including details such as shelf life, quantities, lead time, and price (DPOs).

**Qualifications**:
Qualification & Experience
- Bachelor's degree in a relevant field such as Business Administration, Supply Chain Management, or Operations Management.
- 8 + years of experience in operations management, supply chain management, or a related role in the pharmaceutical or healthcare industry.
- Proven experience in operations management, preferably in a distributor-related role.
- Strong knowledge of distributor processes, contract management, and governance frameworks.
- Excellent analytical skills to analyze data, generate reports, and provide insights for decision-making.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to manage and lead cross-functional teams effectively.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Knowledge of regulatory requirements and compliance in the pharmaceutical industry.
- Proven ability to drive process improvements and implement best practices.
- Strong leadership qualities and ability to foster a positive team culture.
- Continuous learner with an interest in staying updated on industry trends and best practices.

Leadership Behaviors Required:

- LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
- CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
- SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
- Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

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