Customer Service
5 days ago
**About Mansorah F**urniture
- Mansorah Furniture is an establishment specialized in furniture, linens, and bedding. We sell our products in retail and wholesale markets. Our establishment is growing exponentially so we are looking for a interested and hard working employees only who is looking to grow as well.
*
*
- Job Responsibilities
- Manage all incoming and outbound calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with the customer through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers on other offerings and upcoming promotions.
- You will work on the hardest problems across our customer base to ensure maximum resolutions at high satisfaction in minimum time by structurally solving bad experiences.
- Converting bad experiences to positive outcomes is the highest priority in this role.
- **الخبرات المطلوبة : -**_
**- **التعرف على مستوى معرفة العملاء بالخدمات و المنتجات التي تقدمها الشركة**
**- **الحفاظ على الأسلوب الإيجابي في التعامل مع العملاء وابداء مدى الاحترافية في التعامل مع مشكلاتهم و حلها**
**- **تقديم تقارير استبيان عن رضا العملاء**
**- **الرد بشكل فوري على استفسارات العملاء**
**- **اجراء المقابلات من خلال الهاتف**
**- **مساعدة العملاء في تخط المشكلات التي تواجههم وتقديم الإجابات الواقية و الكافية حول جميع استفساراتهم**
**- **تلقي و الغاء و استرجاع و التعديل على طلبات العملاء**
**- **التواصل مع العملاء عبر مختلف وسائل التواصل الاجتماعي**
**- **التعامل مع مشكلات العملاء عبر منصات التواصل الاجتماعي الخاصة بنا وابداء الاهتمام برضا العملاء**
**- **تحقيق و ضمان رضا العملاء**
**- **استخدام لغة بسيطة لشرح الأعطال و المشكلات وشرحها للعملاء بطريقة بسيطة**
**- **توفير جميع المعلومات التي يحتاجه العميل**
**- **تحديد أولوية المسائل و الشكاوى و المشاكل المراد التعامل معها**
**_المهارات المطلوبة : -_**
**- **مهارة خدمة العملاء**
**- **شخصية قوية**
**- **مهارات تقنية**
**- **اللباقة في التعامل مع الناس**
**- **الحيادية و الموضوعية في العمل و الإخلاص من اجل العمل بشكل إيجابي يحقق اهداف الشركة ومصلحة العميل في آن واحد**
**- **القدرة على ضبط النفس اثناء التعامل و التواصل مع عملاء يشعرون بالغضب**
**- **مهارات الرد على الهاتف بطريقة احترافية**
**- **مهارة استخدام الحاسب**
**- **مهارة التعاون مع فريق العمل**
**- **مهارة تنظيم الوقت**
**- **مهارة الاصغاء و الاستماع**
**- **مهارة التواصل الفعال**
نوع الوظيفة: دوام كامل, دائم
الراتب: ﷼3,500.00 - ﷼5,500.00 لكل شهر
-
Customer Service
6 months ago
Riyadh, Saudi Arabia ultra medical group Full timeEstablishing customer service policies and standards and supervising their implementation. - Managing the customer service department within the facility. - Directing the customer service team to assist and advise customers, and directly preparing questionnaires to measure the level of customer satisfaction, implementing these questionnaires, and collecting...
-
Customers Service
1 day ago
Riyadh, Saudi Arabia Rentokil Initial Full timeRentokil Initial Plc is a FTSE 50 global leader in support services, operating in c.80 countries and employing around 40,000 people.Voted a Management Times top 25 most admired company, we’re a business services company known for protecting people and enhancing lives worldwide **Job Description**: Ensure that Net Promoter Score (NPS) outbound call KPIs is...
-
Customer Service
5 days ago
Riyadh, Saudi Arabia samra trading group Full timeWe are looking for a female **Customer Service** to join us at **Samara Trading Group**. **Experience**: 0-3 years of experience.
-
Customer Service Specialist
7 months ago
Riyadh, Saudi Arabia Niceone Full time**Customer Service Specialist duties and responsibilities**: - Informing customers about products and services - Responding to customer questions - Resolving customer complaints - Suggesting solutions for common problems - Preparing documents and reports - Updating customer database - Training new customer service agents - Collaborating with the management...
-
Customer Service Advisor
6 months ago
Riyadh, Saudi Arabia National Parcel Stations Network Co. Full timeThe Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...
-
Customer Service Representative
7 months ago
Riyadh, Saudi Arabia Drovox Full timeJob description A Customer Service Specialist is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or...
-
Customer Service Evaluator
7 months ago
Riyadh, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Representative
4 days ago
Riyadh, Saudi Arabia Nejree Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Representative
7 months ago
Riyadh, Saudi Arabia Trapeze Group Limited Full timeJob Summary: To provide day-to-day Service Support to customers by maintaining their Service request, coordinate, and tracking all issues. Coordinate with Customer and Internal Team. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met. **Job...
-
Customer Service Representative
7 months ago
Riyadh, Saudi Arabia Johnson & Johnson Full time**About Johnson & Johnson** Johnson & Johnson Medical is recruiting several **Customer Service Representatives** **Location**: Riyadh, Kindgdom of Saudi Arabia As **Customer Service Representative **you are a front-line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication....
-
Customer Service Representative
4 days ago
Riyadh, Saudi Arabia Nejree Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Specialist
6 months ago
Riyadh, Saudi Arabia 3days Personal Training Gym Full timeCustomer Service Specialist Responsibilities: Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasks Maintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer service Manage and organize marketing efforts both within and...
-
Customer Service Agent
1 day ago
Riyadh, Saudi Arabia Urban Company Full time**About Urban Company -** Urban Company is a fulfillment-led marketplace for home services. We believe we are changing the way the world experiences home services. Whether it is home cleaning, handymen, flatpack furniture assembly, gardening, or any other home service, our promise to consumers is quality services, at a fixed price and at a time convenient...
-
Customer Service Agent
7 months ago
Riyadh, Saudi Arabia Urban Company Full time**About Urban Company -** **ONLY FOR SAUDI NATIONALS** Urban Company is a fulfillment-led marketplace for home services. We believe we are changing the way the world experiences home services. Whether it is home cleaning, handymen, flatpack furniture assembly, gardening, or any other home service, our promise to consumers is quality services, at a fixed...
-
Customer Service Representative
6 months ago
Riyadh, Saudi Arabia Zimmer Biomet Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Customer Service Representative
1 day ago
Riyadh, Saudi Arabia Zimmer Biomet Full time**Requisition Number**: EMEA09549 **Employment Type**: Full-time **Location**: Riyadh **Who We Are?**: **Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life...
-
Customer Service Executive
7 months ago
Riyadh, Saudi Arabia BLS International Services Full timeAppointment slotting for prospective customers. - Understand the applicant requirement and provide appropriate advise / information - Documentation - scrutiny / checking and submission - Biometrics - finger print scanning - Collection, handover & deposit of Cash for the day. - Selling Value Added services **Other Requirements**. - Excellent communication...
-
Customer Service Executive
7 months ago
Riyadh, Saudi Arabia BLS International Services Full timeAppointment slotting for prospective customers. - Understand the applicant requirement and provide appropriate advise / information - Documentation - scrutiny / checking and submission - Biometrics - finger print scanning - Collection, handover & deposit of Cash for the day. - Selling Value Added services **Other Requirements**. - Excellent communication...
-
Customer Service Admin
3 days ago
Riyadh, Saudi Arabia TCH Full timeEssential - A high school diploma is sufficient but preferably with bachelor’s degree. - Previous customer service experience is preferred. - Previous point of sale system experiences an asset, but not required **Skills**: - Proven problem-solving ability: effectively identifying, analysing, following through and resolving issues and a proven ability to...
-
Customer Services Representative
7 months ago
Riyadh, Saudi Arabia The Cigna Group Full timeReceives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for...