Customer Service Ambassador
2 days ago
At Blacklane, we are seeking a Customer Service Ambassador to join our team. As the face and voice of our company, you will play a crucial role in delivering exceptional customer service by embodying our core values in every interaction with our guests worldwide.
About YouWe are looking for a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment. Your strong communication skills and ability to maintain a professional, friendly tone across all communication platforms (phone, email, live chat) will make you an ideal fit for this role.
Your Responsibilities- Customer Service & Representation:
- Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.
- Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
- Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
- Problem Solving & Escalation Management:
- Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.
- Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.
- Service Levels & Efficiency:
- Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.
- Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.
- Team Collaboration & Improvement Initiatives:
- Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.
- Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.
- Proactive Service Improvement:
- Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.
- Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.
- Quality Focus & Continuous Learning:
- Maintain a strong focus on delivering a high-quality customer experience in every interaction.
- Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.
About Us
Blacklane is a provider of premium global chauffeur services, aiming to create true peace of mind for discerning travelers by delivering perfect experiences around the world. We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees.
We offer a range of benefits, including flexible working hours, home office days, employee stock options, fair remuneration, sustainability initiatives, and equal opportunity policies. Join us in shaping the future of luxury transportation
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