Customer Service Advocate

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

We are committed to making food safe and available everywhere. Our customer service team plays a crucial role in achieving this goal. As a Customer Service Representative, you will be responsible for front office activities related to order management, design handling, supply and demand, and logistics.

The successful candidate will work closely with the Customer Service and Design Director to drive customer satisfaction and improve overall customer experience. You will be an active member of the accounts team and participate in monthly evaluation, analysis, and optimization of customer-relevant KPIs.

Key Responsibilities
  1. Customer care and after-sales services.
  2. Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
  3. Present results in quarterly meetings with customers.
Requirements
  • 02 - 03 years of prior work experience in a similar role.
  • Candidate should have a customer-focused mindset and be self-driven, proactive, and highly structured.
  • Strong business communication skills, both written and verbal.
  • Excellent analytical thinking and resilience.
  • Candidates should be fluent in English, both spoken and written, and have good working knowledge of MS Office.


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