Customer Service

9 hours ago


Riyadh, Saudi Arabia afaq Full time

Reply to all Direct calls
- Reply to DM social media
- Update Q&A
- Provide Weekly Reports for reviews
- Resolve customers complaints with coordinating with the team and reporting them
- Establish positive relationship with customers to maintain this department
- Contact clients after sales/catering and report reviews /customer lifecycle
- Support in contacting with clients and suppliers
- Lead regular service reviews and social media to ensure that operational part and issues are managed and solved successfully
- Good problem solving skills to handle the dissatisfied customers and decision making abilities to answer the critical client queries.
- Analyzing data or statistics to identify the customer service level that our organization providing.
**Requirements**:

- Ability to explain complex information to all levels of customers
- Ability to negotiate
- Strong analytical, problem solving skills
- Communication skills (verbal, written and presentation )
- Fluent in Arabic and English


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