Customer Service Representative

5 months ago


Riyadh, Saudi Arabia Drovox Full time

Job description

A Customer Service Specialist is the first point of contact for any customer who has a question or an issue

with a product or service the company sells. They have many responsibilities like answering inbound phone

calls, addressing customers’ questions about products and services, and processing payments or returns.

**Responsibilities**:

- Drive a seamless customer experience that creates positive sentiment for the brand
- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
- Maintain accurate records of customer interactions and steps taken to resolve issues
- Manage customer conversations across all our support channels (in-store, online, and via phone)
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
- Proactively take steps to enhance the customer experience
- Share relevant customer feedback to help us improve our offerings
- Evaluate our customer support processes, devise improvements, measure results, and iterate
- Report on key customer service metrics and identify noteworthy trends
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure

resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Skills and Requirements:

- Strong written and verbal communication skills
- Friendly and empathetic demeanor
- Exceptional problem-solving ability, backed by good judgment
- Ability to respond to customer questions using social media
- Ability to collaborate across departments and teams

Pay: From ﷼5,000.00 per month



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