Client Services Director
7 months ago
JOB SUMMARY:
Manages client expectations and ensures the delivery of business services, products, and solutions to ensure client satisfaction, retention, and brand preservation.
Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
Duties and responsibilities
- Ensuring that the organization's culture is upheld and implemented by all departments.
- Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs and increase opportunities for account growth.
- Manage the account management team, motivating continued excellence in deliverables and client service.
- Managing client accounts and establishing new accounts.
- Meeting with clients to discuss their needs and goals to develop customized action plans, and empower the internal team to implement those plans, ensuring the realization of shared goals and mutually beneficial outcomes.
- Maintaining client relationships by communicating regularly with clients about their accounts.
- Providing clients with information about new products or services that may be of interest to them based on their current needs or situation.
- Learning new operational tools to assist team members.
- Recommending new projects, operational standards and improvements, and customer service procedures.
- Foster a client-centric approach by nurturing existing client loyalty, implementing strategies to attract new clients, and continuously innovating to increase the value proposition for both current and potential client.
- Implement transparent and efficient payment and invoicing procedures in collaboration with
- clients and project managers to ensure timely and accurate financial transactions.
- Work closely with finance on financial reporting, planning, and forecasting for clients
**Qualifications**:
- Bachelor’s degree in business administration, management, or a related field
- 10+ years of experience working within the same industry of companies in brand activation, creative, or event management.
- 5 years of experience in managing, supervising, and coaching teams
- Strong stakeholder management and client connection skills
- Excellent communication and interpersonal skills
- Strong leadership skills, with the ability to inspire and motivate teams.
**Job Type**: Permanent
**Salary**: Up to ﷼35,000.00 per month
Application Question(s):
- Are you based in Saudi Arabia (Riyadh) currently?
**Experience**:
- Managing/ Supervising/ Coaching: 5 years (required)
**Language**:
- Arabic (preferred)
-
Global Client Director
6 months ago
Riyadh, Saudi Arabia Mindshare Full time**Reporting Line**:Direct line to Managing Director, Mindshare KSA **Role context & Overview**: As businesses continue to be impacted by the fast-evolving changes of digitisation, we have an increasingly important role to play in helping our clients navigate the challenges they bring, in addition to helping the Kingdom of Saudi Arabia deliver its message of...
-
Account Manager
6 months ago
Riyadh, Saudi Arabia Chain Reaction Full timeChain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more. **Requirements**: Chain Reaction Team is...
-
Client Service Consultant
6 months ago
Riyadh, Saudi Arabia Northern Trust Corp. Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our...
-
Client Services Manager
7 months ago
Riyadh, Saudi Arabia S&P Global, Inc. Full timeClient Services Manager **The Role**:Client Services Manager **The Location**: Riyadh/Dammam, Saudi Arabia S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you're a pioneer or a thinker, there's a role for you to play in our mission to help accelerate progress in the...
-
Client Service Department
6 months ago
Riyadh, Saudi Arabia Dr. Sulaiman Al habib Medical Group - Dental Department Full time**Client Services Department Job Description** **Responsibilities**: - Schedule appointments, including gathering necessary information and offering reminder calls. - Greet patients warmly and professionally, upon arrival and departure. - Effectively address client inquiries, concerns, and requests in a timely and efficient manner. - Troubleshoot and...
-
Client Services Specialist
6 months ago
Riyadh, Saudi Arabia IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Client Services Specialist
6 months ago
Riyadh, Saudi Arabia IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Patient Service Director
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full timeJob OverviewNational Blood and Cancer Center is seeking a skilled Patient Service Director to lead our patient service team. As a key member of our organization, you will be responsible for ensuring exceptional customer service, building a positive working environment, and driving business growth.About the RoleThe Patient Service Director will oversee the...
-
Environmental Director
6 months ago
Riyadh, Saudi Arabia MPH Global Services Full timeIndustry: Oil & Gas City/Country: Riyadh, Saudi Arabia Location: Riyadh We are looking for **Environmental Director** for one of our clients with the following details: **Company: International Engineering Company based in Saudi Arabia** **Sector: PMC - Water Sector** **Duration of Assignment: 12 months contract - renewable - project duration 5...
-
Hse Director
6 months ago
Riyadh, Saudi Arabia MPH Global Services Full timeIndustry: Oil & Gas City/Country: Riyadh, Saudi Arabia Location: Riyadh We are looking for **HSE Director **for one of our clients with the following details: **Company: International Engineering Company based in Saudi Arabia** **Sector: PMC - Water Sector** **Duration of Assignment: 12 months contract - renewable - project duration 5 years** **Location:...
-
Technical Director
6 months ago
Riyadh, Saudi Arabia Games Factory Talents Full timeOur client, a world-leading game studios in Riyadh, creating high-quality games for international audiences. They are seeking a skilled and experienced **Technical Director** with expertise in developing online services and tools development to join our team. As the Technical Director, you will be responsible for designing, implementing, and maintaining...
-
Client Manager, Ksa
6 months ago
Riyadh, Saudi Arabia AtkinsRéalis Full time**Client Manager, Kingdom of Saudi Arabia** The Client Manager will report to Regional Strategy & Growth Director and will be responsible for engaging with, and developing deep, trusted relationships with identified clients and end-markets with focus on Transportation. They will raise the profile of the business across KSA to win projects aligned to...
-
Client Manager, Ksa
6 months ago
Riyadh, Saudi Arabia Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Client Manager, Kingdom of Saudi Arabia** The Client Manager will report to Regional Strategy & Growth Director and will be responsible...
-
Art Director- Advertising Services
6 months ago
Riyadh, Saudi Arabia Rawaj - Human Capital Management Full timeA pioneering advertising services company specializes in marketing and promotions. They provide strategic planning, creative design, and digital marketing solutions to help businesses effectively reach their target audience and succeed in the competitive market. Leverage your abilities and join the dynamic team of a leading company specializing in **the...
-
Associate Director, Saudi Arabia
7 months ago
Riyadh, Saudi Arabia S&P Global, Inc. Full timeAssociate Director, Saudi Arabia - Client Coverage (S&P Dow Jones Indices) **About the Role**: **Grade Level (for internal use)**: 12 **Associate Director, Saudi Arabia-Client Coverage (S&P Dow Jones Indices)** **The Team**: You'll work within the organization who are responsible for the entire range of S&P Dow Jones Indices' products and/or services....
-
Seniorr Consultant, Client Services
6 months ago
Riyadh, Saudi Arabia Northern Trust Corp. Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Medical Service Director
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full timeAbout UsThe National Blood and Cancer Center is a leading healthcare organization dedicated to providing exceptional patient care and service. We are seeking an experienced Medical Service Director to join our team.
-
Medical Director for Oncology Services
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full timeCompany Overview: The National Blood and Cancer Center is a leading healthcare provider dedicated to delivering exceptional patient care.Job Title: Medical Director for Oncology ServicesWe are seeking an experienced Oncologist to lead our oncology services as a Medical Director. This is a rewarding opportunity to make a significant impact in the lives of...
-
Client Service
6 months ago
Riyadh, Saudi Arabia Cartier Full timeReference Code: 100683**Client Service & Experience Manager**: - Riyadh, 01, SA- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...
-
Chief Operations Director
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full timeWe are seeking a seasoned Chief Operations Director to lead our team in Riyad, KSA.About the Role:This is a full-time, permanent position offering a competitive salary package and opportunities for professional growth and development.Key Responsibilities:Oversee the day-to-day operations of our branch in Riyad, ensuring smooth management of staff, resources,...