Ict Support Engineer

2 weeks ago


Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day
The Job Opportunity
Serco is currently bidding for a prestigious commercial project in Riyadh and we are looking for an ICT Support Engineer who will perform a variety of tasks to ensure Service Delivery, Project Delivery, Incident response, Request Fulfilment, Security Posture and Technology Enablement of allocated contracts. This will be primarily related to End User Technology Systems.

Key accountabilities
Respond to requests for work from the Serco Middle East TEB Service Desk, Infrastructure team, Enterprise Architecture team, Project Management team and Senior Management Team.
Attend to Field Services related Incidents, Problems, Service Requests, Change Requests and Projects tasks for allocated contracts.
Undertake scheduled routine and ad-hoc maintenance and embody system upgrades, security upgrades and changes to the deployed systems where necessary.

Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company.
Ability to work well under pressure and meet deadlines on assigned projects.
Self-starter and the ability to work independently as well as part of a team.
Ability to handle confidential information in strict confidence.

Specific requirements
Bachelor’s degree in Information Technology / Computer Engineering / Computer Science or equivalent.
Microsoft 365 Certified Modern Desktop Administrator Associate is preferred.
Minimum of 3 years of experience as a Senior Desktop Support Engineer role or in an IT Support role (Middle East experience preferable).
Experience in supporting IT Services as per ITIL Service Management Standards.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do



  • Riyadh, Ar Riyāḑ, Saudi Arabia Jasara Program Management Company Full time

    JASARA PMC is looking for a talented and experienced ICT/Non-ICT and Security Engineer to join our esteemed team. As a leading program management company dedicated to excellence in social infrastructure development, JASARA PMC plays a pivotal role in delivering projects that enhance communities across Saudi Arabia.ResponsibilitiesManages and is responsible...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Emdad For Management Consultation Full time

    Job Summary:The ICT Support Professional will be responsible for ensuring the smooth operation of our organization's IT systems and infrastructure.Main ResponsibilitiesProvide technical support for computer hardware, software, and network issues.Install, configure, and troubleshoot IT systems and equipment.Maintain up-to-date knowledge of emerging...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    Arabic Computer Systems, a leading ICT company in the Middle East, is seeking a Technical Support professional for its Information Technology and Services industry. As a key member of ACS's team, you will be working with over 3,000 IT professionals serving government entities and top companies. The Technical Support specialist will be responsible for...

  • ICT Project Lead

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia AECOM Full time

    Key ResponsibilitiesICT Systems Design: Lead the design and specification of ICT systems, including networks, data centers, security systems, and communications infrastructure for PMC projects.Collaboration with Project Teams: Work closely with project managers, architects, engineers, and other consultants to integrate ICT solutions within the broader...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ZSS Full time

    Company InformationZSS is a global infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.We partner with clients to solve their most complex challenges, leveraging our unrivaled technical and digital expertise, a culture of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ZSS Full time

    Key ResponsibilitiesThe Senior Electrical Engineer will be responsible for the following key responsibilities:ICT System Design: Lead the design and specification of ICT systems, including networks, data centers, security systems, and communications infrastructure for PMC projects.Project Collaboration: Work closely with project managers, architects,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ZSS Full time

    About the JobWe are looking for a skilled Senior ICT Specialist to lead our team in Riyadh, Saudi Arabia.Job Description:ICT Systems Design: Develop and implement innovative ICT solutions for large-scale projects, ensuring seamless functionality and compliance with industry standards.Collaboration with Stakeholders: Work closely with project managers,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AECOM Full time

    Company OverviewAECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a...

  • IT Support Engineer

    2 weeks ago


    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...

  • Lead Elv/ict

    1 week ago


    Riyadh, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Lead ELV/ICT **to join our team! In this role, you will join a professional engineering, construction, and cost management team that is involved in multiple projects in the King Abdullah Financial District (KAFD). KAFD is a master plan development positioned to become Riyadh’s new Central Business District...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Jasara Program Management Company Full time

    About Jasara Program Management CompanyWe are seeking a highly skilled and experienced ICT Infrastructure Delivery Manager to join our team. This is a critical role that involves overseeing the design and implementation of cutting-edge ICT and smart technology solutions within our infrastructure projects.As an ICT Infrastructure Delivery Manager, you will be...


  • Riyadh, Saudi Arabia SMEC Full time

    **Responsibilities**: - Oversee design review, validation, and operation of special airport systems including but not limited to airfield lighting, navigational aids, ATC systems, CCTV, Access Control Systems, BHS, A-VDGS, PLB, airport-wide ICT networks, and system integration solutions. - Ensure ICAO, FAA and local code compliance of runway/taxiway...

  • Arab Ict Consultant

    2 weeks ago


    Riyadh, Saudi Arabia Business Umbrella Full time

    Complete ownership of consulting projects, including primary and secondary research, project management, developing actionable recommendations as part of deliverables, and present the deliverables to clients to our regional as well as global clients. - Take complete responsibility for client satisfaction, attention to detail, building up expertise and...


  • Riyadh, Saudi Arabia Saudi Diyar Consultants Full time

    **Job description** We at Saudi Diyar Consultants looking for ICT/LC Engineer for our construction supervision project in Riyadh, Saudi Arabia. **Job Responsibilities: - ** 1. Review and co-ordinate all related discipline design drawings 2. Review and coordinate all related disciplines during Contractor’s shop drawing reviews against the SDC design...


  • Riyadh, Saudi Arabia Ghafari Full time

    **Responsibilities**: ICT + Security Engineer provides design for telecommunications, LAN, CCTV, fire alarm, access control, and wireless LAN for new construction and/or renovation of industrial or commercial structures in conformance to client requirements and applicable codes. **Essential Job Functions**: - Possess / demonstrate the engineering knowledge...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Systems Group Full time

    Job DescriptionWe are seeking an experienced ICT Pre-Sales Engineer to join our team at Gulf Systems Group. As a key member of our sales team, you will be responsible for working closely with customers to understand their technical requirements and provide solutions that meet their needs.About the RoleYou will work with internal sales teams to develop and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Specialized Enterprise Systems (SES) Full time

    Responsibilities:Develop and maintain long-term relationships with key clients in the ICT sector.Act as the primary point of contact for client inquiries, ensuring exceptional customer service.Understand clients' business objectives and technology requirements to provide customized ICT solutions.Identify opportunities to upsell and cross-sell ICT products...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Systems Group Full time

    Location: Riyadh- Saudi ArabiaJoining: ImmediatelyWork: deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager, Proactively scope the technical solution required to address customer requirements, assesse customers' met and unmet needs, and recommend...

  • Ict Graduate

    2 weeks ago


    Riyadh, Saudi Arabia Mace Full time

    The opportunity Project: This opportunity is to be involved in a major mixed-use development, in Riyadh. The programme consists of over 200 projects including cultural and heritage assets, F&B, retail and hotels, commercial buildings, and educational facilities. Mace is currently providing programme management and looking for high-calibre experienced...

  • Senior Manager

    7 days ago


    Riyadh, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Senior Manager - ICT **to join our team! Under direction of the Project Manager, in this role you will manage all on-site activities related to ICT for a large hospitality building project, in accordance with the project schedule. This includes directing and coordinating subcontractor activities in accordance...