Accounts Manager – ICT Sales

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Specialized Enterprise Systems (SES) Full time

Responsibilities:

  • Develop and maintain long-term relationships with key clients in the ICT sector.
  • Act as the primary point of contact for client inquiries, ensuring exceptional customer service.
  • Understand clients' business objectives and technology requirements to provide customized ICT solutions.
  • Identify opportunities to upsell and cross-sell ICT products and services (e.g., cloud services, cybersecurity, networking, software, etc.).
  • Develop and execute strategic account plans to achieve sales targets and expand the client base.
  • Prepare and deliver compelling sales presentations, proposals, and demonstrations to clients.

Customer Satisfaction:

  • Ensure high levels of client satisfaction by addressing concerns promptly and effectively.
  • Conduct regular client check-ins to assess satisfaction, gather feedback, and identify new opportunities.
  • Collaborate with internal teams (e.g., technical support, product development) to resolve issues and improve service delivery.

Market and Industry Knowledge:

  • Stay up-to-date with industry trends, emerging technologies, and competitor activities.
  • Use market insights to identify new business opportunities and inform sales strategies.

Reporting and Analysis:

  • Track and report on sales performance, including pipeline, forecasts, and revenue.
  • Analyze sales data to identify trends, opportunities, and areas for improvement.
  • Provide regular updates to management on account status and sales activities.
  • Work closely with the sales team, marketing, and technical teams to align efforts and achieve company goals.
  • Share best practices and contribute to the overall success of the sales team.

Qualifications:

  • Bachelor's degree in Business, IT, Marketing, or a related field.
  • Proven experience in ICT sales, account management, or a similar role.
  • Strong understanding of ICT products and services (e.g., cloud computing, cybersecurity, networking, software, etc.).
  • Excellent communication, negotiation, and presentation skills.
  • Self-motivated, results-driven, and able to work independently.
  • Strong problem-solving skills and a customer-focused mindset.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales

Industries

Telecommunications

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