Supply Performance Lead

6 months ago


Riyadh, Saudi Arabia Sweater Full time

**Who We Are**:
At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.

**Job Summary**

As a Supply Performance Lead at Sweater, you will play a critical role in ensuring the seamless onboarding, training, and operational integration of bikers. You will act as a pivotal link between Sweater and our Service Support Providers (SSPs), coordinating efforts across departments to optimize service delivery and biker performance. This role requires a proactive, data-oriented approach to maintain and enhance operational efficiency and biker utilization in line with our strategic objectives.

**Key Responsibilities**

1. **Onboarding Coordination**: Oversee the onboarding process for new bikers, coordinating with Supply, SSPs, Operations, and Training teams to provide clear guidance on room assignments and work locations.

2. **Training Coordination**: Manage the comprehensive training program for new bikers in collaboration with SSPs, Operations, and Training teams, ensuring a high standard of service delivery.

3. **SSP Liaison**: Serve as the Single Point of Contact (SPOC) between Sweater and SSPs regarding operational performance, addressing any issues and facilitating smooth communication.

4. **Demand/Supply Balance**: Work closely with the Marketing team to analyze and balance location-based demand and supply, ensuring optimal resource allocation.

5. **Utilization Maximization**: Implement strategies to maximize biker utilization, enhancing productivity and reducing downtime.

6. **Utilization Assessment**: Periodically assess biker utilization, providing feedback and recommendations for improvement to ensure compliance with quality standards.

7. **SSP Relationship Management**: Manage and nurture the relationship with SSPs from an operational perspective, fostering a collaborative environment to achieve business goals.

8. **Optimization of Logistics**: Continuously work on optimizing the distance between bikers' accommodations and their designated work locations to reduce transit time and enhance efficiency.

**Requirements**:

- Bachelor’s degree in Business Administration, Operations Management, or related field.
- Proven experience in operations management, preferably in a logistics, transportation, or service delivery environment.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams.
- Analytical skills with a problem-solving attitude.

**Benefits**
- Opportunities for professional development and career growth.
- Dynamic and supportive work environment.
- Experience Exponential Growth: Join a startup poised for rapid expansion, offering you the unique opportunity to grow professionally while contributing directly to the company’s scale and success.


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