Ksa Demand Planner

6 days ago

جدة, Saudi Arabia Galderma Full time

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Demand Planner

KSA, Jeddah

Job Description

The Supply Resource is responsible for ensuring the seamless operation of warehousing, inventory management, and customer service within the country. This role acts as a critical link between supply chain operations and the commercial team to align local sell-out plans with Centralized Middle East Sales and Operations Planning (S&OP). The objective is to maintain service excellence, optimize inventory levels, and drive alignment on business goals.

Job Responsibilities

1. Warehousing Operations
- Oversee the operations of 3PL to ensure efficient handling, storage, and dispatch of goods.
- Monitor inventory accuracy and lead periodic cycle counts and full physical stock takes.
- Ensure compliance with safety, health, and environmental standards in all warehouse activities.
- Manage third-party logistics (3PL) provider and hold them accountable for agreed performance metrics (e.g., OTIF, damages, costs).
- Drive process improvements to optimize warehouse operations and reduce costs.

2. Customer Service Management
- Lead the customer service Operations from 3PL to Wholesalers ensure accurate order processing, timely delivery, and resolution of customer complaints.
- Will be responsible for keying in orders into M3
- Collaborate with trade customers to understand their needs and drive initiatives to enhance customer satisfaction along with wholesaler
- Monitor key customer service metrics, such as order fill rate, delivery lead times, and complaint resolution time for our Top Customers (Nahdi/Dawa/Amazon)
- Act as the escalation point for critical customer issues, ensuring timely and satisfactory resolution.
- Be part of meetings with our Top Customers.

3. S&OP Alignment and Partnership with Commercial Team
- Lead Local DRMs and partner with Central planning team & Collaborate with the commercial team to understand local market dynamics (Sell Out) and ensure alignment on sell-out strategies.
- Align with GM the final LO plan to be submitted to the META Team.
- Translate demand plans into actionable supply plans, balancing supply availability with customer needs.
- Monitor forecast accuracy and work with stakeholders to address deviations proactively.

4. Stakeholder Collaboration and Reporting
- Partner with finance, and sales teams to align on promotional activities, launches, and inventory requirements.
- Provide regular reports and analytics on supply chain KPIs, including inventory days, service levels, and warehousing costs.
- Identify risks and opportunities within the supply chain and propose actionable solutions.

Minimum Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 3-5 years of experience in supply chain, warehousing, or customer service roles.
- Experience in partnering with commercial teams and contributing to S&OP processes is highly desirable.
- Strong knowledge of warehousing operations, inventory management, and customer service processes.
- Ability to analyze data and derive actionable insights to drive business decisions.
- Excellent communication and stakeholder management skills.
- Problem-solving mindset with a proactive and collaborative approach.
- Proficiency in supply chain software (e.g., SAP, WMS) and advanced Excel skills. KPIs:

- Order fulfillment rate (OTIF).
- Inventory accuracy and stock availability.
- Customer complaint resolution time.
- Warehousing cost efficiency.

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