Call Center
2 weeks ago
**نبحث عن "كول سنتر" للانضمام إلى مقهى سعودي ستكون مسؤولاً عن الاجابة عن الاتصالات الهاتفية للاجابة عن الاستفسارات وتسجيل طلبات الدلفري للمقهى.**:**
سيكون دورك هو الاجابة علي اتصالات العملاء أمرًا بالغ الأهمية في تحسين تجربة العملاء ورضاهم. يجب أن يكون هدفك دائمًا هو جعل العملاء والمتصلين في حالة رضي و تلبية استفسراتهم و طلباتهم.**:**
موقع العمل بالرياض.**:**
ماذا ستفعل**:
- الاجابة على جميع أسئلة العملاء ومعالجة شكواهم.
- الرد على جميع المكالمات الواردة وإعادة توجيهها أو الاحتفاظ بالرسائل.
- مراقبة وتحديث السجلات والملفات.
ماذا يتوقعون منك:
- من 1 إلى 2 سنة خبرة كممثل كول سنتر أو في دور مماثل.
- مستوي اللغة الانجليزية متوسطة علي الاقل.
- مؤهل متوسط
- معرفة ممتازة ببرنامج MS Office (خاصة Excel و Word).
- التفكير النقدي وقدرات حل المشكلات مطلوبة.
- قدرات ممتازة في العلاقات الشخصية والتواصل.
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