Solution Integration

5 months ago


Riyadh, Saudi Arabia MPH Global Services Full time

Industry: Oil & Gas
City/Country: Riyadh, Saudi Arabia
Location: Riyadh

**Looking for Solution Integration & Operations Engineer**.**

**Start date**:Immediately.**

Qualifications and experience required:

- Degree Diploma in computer Science, Telecom, or related discipline.
- At least 3 years of experience in similar position.
- Fluent in English.

Tasks description during the mission:
RUN Phase Project:

- Technical support of Cloud, On-Premises, and Hybrid services
- Design and implement changes into the systems.
- Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
- Provide technical guidance for new or evolution of services and for consolidated technical analyses.
- Lead the optimization of service reliability, performance, and security.
- Provide technical direction when CAB requires tier II input, expertise, or changes with high-risk impacts on customer SLAs.
- Responsible for product and technical knowledge ramp-up of the Tier II Support team
- Participate in the definition of production requirements.
- Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results.
- Participate in the preparation and review of technical products & customer specific documentation.
- Maintain all technical documentation up to date and with quality.
- Participate in the 24/7 shift rotation in the team.

Build Phase Project:

- Install and configure the solution on hardware or VMware.
- Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.
- Write some technical documentation.
- Reviewed the customer acceptance plan documents and updated if needed.
- Follow the client company process and best practices defined within DES.
- Assist the development and validation team during the project.
- Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks)
- Execute the acceptance test plan with the customers.
- Write the Operation and Maintenance Guide (OMG)

**If interested, please apply.



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