Sie-regional Delivery Manager-ksa
3 weeks ago
Key Responsibilities
- Derive Operation & Maintenance plan and activities from ISS strategy, define services
- Revise and update O&S plan based on experiences and changes
- Support the setup TST, PMT and UHD services, service level agreements (SLA) and work organization and push optimization
- Manage the remote maintenance activities
- Install and perform Problem Management / Failure Reporting and Critical Analysis System (FRACAS) and continuous improvement
- Support the definition of technical training for Airbus DS UHD staff and operators
- Supervise and technically guide the performance of TST, PMT and UHD and execute the escalation and de-escalation process.
- Setup and operate the central support units User Help Desk (UHD).
- Establish the SIE CMDB within the SIE UHD.
- Establish and improve the maintenance contracts with Airbus subcontractors
- Definition of requirements for Supply Support from the O&S point of view (e.g. warehousing)
- Report ISS performance to the Airbus O&S Manager.
- Delivery of high quality technical support in order to ensure efficient system availability
- Monitoring SLAs.
- Track and maintain warranty register for the SIE equipment.
- Monitoring of System HW/SW obsolescence
Education
- BSc in Electrical/Mechanical/Computer Engineering, Business Administration, IT or in related field.
Practical experience:
- 5 years in service management or IT service management Strong experience in:
- Leading a customer service organization, or comparable MRO organization
- Experience in working within a customer oriented environment
- Strong understanding of performance and quality assurance management and support
- General computer literacy
- Strong understanding of MRO management and Training matters
- Ability to convince other executives and team members
- Understanding of large and complex projects Essential:
- MS Office
- ITIL v3
- Databases
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Defence and Space Saudi Limited
**Employment Type**:
Fixed term**Experience Level**:
Professional
**Job Family**:
Digital
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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