Customer Experience Manager, Saudi Arabia

3 weeks ago


الرياض, Saudi Arabia Cisco Systems Full time

**What You'll Do**

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.-
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.-
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.-
- Own financials, including services revenue and margin, and make strategic financial decisions.-
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.**Who You'll Work With**

In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.

**Who You Are**

You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials, and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

**Minimum qualifications**:
- 12 years of related experience-
- Knowledge with at least two technology architecture.-
- Expertise in successful customer adoption and project delivery.-
- Experience in developing and cultivating strong relationships with executive level customers.-
- Experience leading diverse, cross-functional teams in a collaborative, matrixed organization.-
- Experience with budgeting and recurring revenue concepts, managing margins and reducing attrition.**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
**U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twe



  • الرياض, Saudi Arabia Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization in Saudi Arabia, where you can play a pivotal role...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Amazon Web Services is seeking a Partner Development Manager to be based in Riyadh, Saudi Arabia to onboard and enable our strategic Consulting Partners in their AWS partnership...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    Experience developing strategies that influence leadership decisions at the organizational level - Experience in developing, negotiating and executing business agreements Are you ready to be part of a visionary team reshaping the future of enterprise technology? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption,...


  • الرياض, Saudi Arabia Serco Plc Full time

    Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...


  • الرياض, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your abilities and join one of the coffee shops in Saudi Arabia, a brand with over 15 years of success in delivering exceptional experiences. Our client is committed to innovation, quality, and staying ahead of market trends in the dynamic and fast-growing coffee industry in **Saudi** Arabia, Riyadh.** As a **Product Manager,** you'll be...


  • الرياض, Saudi Arabia Farm Manager SA Full time

    **Riyadh Area - Saudi Arabia**: Our client is looking for a Leafy Greens Farm Manager to join the team. **MINIMUM REQUIREMENTS** - Degree in Agriculture or related discipline (not necessary but valued) - Proven experience in farming, specifically with leafy greens, herbs, or similar crops. - Knowledge of modern and traditional agricultural techniques,...

  • Gm Saudi Arabia

    5 days ago


    الرياض, Saudi Arabia ARES Security Corp Full time

    Job Description - GM Saudi ArabiaCompany Overview The role: Title Reporting to the **President MENA**, the **GM’s** position entails representing the company in the Kingdom of Saudi Arabia. The GM will be responsible for the overall operation of ARES in Saudi Arabia. The GM will work closely with various private and government entities at various levels...

  • Sales Manager- Jeddah

    2 weeks ago


    الرياض, Saudi Arabia Aeroseal arabia Full time

    **Job Overview**: We are looking for an experienced Sales Manager with a minimum of 8 years of experience, preferably with a strong background in HVAC Mechanical and Energy Saving solutions. This role will focus on managing and growing business in the Western Region of Saudi Arabia, with a base in Jeddah. **Tasks & Responsibilities**: - Open new business...

  • Compliance Officer

    1 week ago


    الرياض, Saudi Arabia dLocal Full time

    Compliance Officer - Saudi Arabia **Why should you join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it...

  • Country Manager

    3 weeks ago


    الرياض, Saudi Arabia dLocal Full time

    What is the Opportunity We are seeking a dynamic and experienced Country Manager to lead our operations and drive business growth in Saudi Arabia. As the Country Manager, you will be responsible for formulating and executing the company's strategy in Saudi Arabia, building strategic partnerships, ensuring compliance with local regulations, and fostering a...


  • الرياض, Saudi Arabia Proven Arabia Full time

    **Purpose & Overall Relevance for the Organization**: Working closely with Senior Manager Transport Operations and inbound team in managing the product flow efficiently and timely in a cost-effective way from factories until stocks are booked at DCs. Responsibility also includes the daily monitoring of all related functions of inbound shipping, clearing,...


  • الرياض, Saudi Arabia Arthur D. Little Services S.A.S. Full time

    Manager - Saudi Arabia **Overview** **Responsibilities** As a Manager at Arthur D. Little you lead the successful accomplishment of our assignments. Therefore, your responsibilities will be: - Structure the overall mission in line with the client's issues and needs - Provide clear focused support and expertise to your team in structuring and solving...


  • الرياض, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your abilities and join one of the coffee shops in Saudi Arabia, a brand with over 15 years of success in delivering exceptional experiences. Our client is committed to innovation, quality, and staying ahead of market trends in the dynamic and fast-growing coffee industry in **Saudi** Arabia, Riyadh.** **Key Accountabilities**: - Develop and...


  • الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

    Saudi Arabia Marketing Manager - Riyadh **Company**: Oliver Wyman **Description**: **Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more...

  • Account Manager

    3 days ago


    الرياض, Saudi Arabia MindSearch Full time

    **Description du poste**: Are you ready to take your career to the next level with a leading consulting firm specializing in talent management and recruitment for the technical and industrial sectors? We are seeking a passionate and experienced Account Manager to join our team in Saudi Arabia, one of the world’s most vibrant and dynamic markets. This is...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    Saudi National - Substantial technology related account management, sales, business development, and/or sales engineering/consulting experience - BA/BS degree or equivalent experience required, strong verbal and written communications skills; fluent in Arabic and English - Public Sector account management experience - Proven market expertise in the Saudi...


  • الرياض, Saudi Arabia Lenovo Full time

    General Information Req # 100015599 **Career area**: Human Resources **Country/Region**: Saudi Arabia **State**: Riyadh **City**: Riyadh **Date**: Thursday, December 19, 2024 **Additional Locations**: - Saudi Arabia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global...


  • الرياض, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your abilities and join one of the coffee shops in Saudi Arabia, a brand with over 15 years of success in delivering exceptional experiences. Our client is committed to innovation, quality, and staying ahead of market trends in the dynamic and fast-growing coffee industry in **Saudi** Arabia, Riyadh.** As a **Marketing **Manager, **you will be...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** Cisco is looking for a government affairs professional to join a global team for a position as Saudi Arabia Government Affairs Manager. Reporting to the Director of Middle East Government Affairs, this individual will lead Cisco’s government engagements and public policy efforts throughout Saudi Arabia. - Your key responsibilities will...