Front Desk Manager

6 days ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 22206355

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfull

  • Asstmgr-front Desk

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073089 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Front Desk Receptionist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

    We have an exciting opportunity for a dynamic and friendly Receptionist to join our team. The role involves managing the front desk operations providing an inviting and efficient environment for visitors and callers. Job Purpose As a receptionist your key objective will be to oversee our front desk operations to ensure a friendly and competent environment...

  • Front Desk Officer

    1 week ago

    Riyadh, Saudi Arabia Robbert Murray & Associates Full time

    We are now hiring & now looking for a Front Desk Officer based in Riyadh, KSA to support Sr Management & team in the office. Our client is a leading independent water producer in Saudi Arabia. Requirements are as below; *Arabic Speaker is a must with at least 4-5 years of experience in the same role. *Strong attention to detail and ability to...

  • Front Desk Team Leader

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    Crowne Plaza Riyadh RDC Hotel & Convention Center invites applications for the position of Front Desk Team Leader.Job Description:The Front Desk Team Leader is responsible for overseeing the daily operations of the front desk team, ensuring seamless check-in/check-out processes, and maintaining high standards of service.Main Responsibilities:Supervise the...

  • Front Desk Representative

    16 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia UFCGYMKSA Full time

    Job Description:The Front Desk Representative is responsible for providing exceptional customer service to members and guests. This includes greeting individuals, determining their purpose, and directing them to the appropriate destination.The role also involves managing mail, messages, and courier deliveries, as well as filing and maintaining records as...

  • Front Desk Support Associate

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Stella Stays Full time

    At Stella Stays, we prioritize exceptional guest experiences and seamless digital services. As a highly organized and detail-oriented individual, we seek a talented Front Desk Operations Coordinator to join our team in Riyadh.The ideal candidate will possess strong leadership skills, attention to detail, and excellent communication abilities. They will be...

  • Stella Stays Front Desk Coordinator

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time

    As a Front Desk Operations Coordinator at Stella Stays, you will play a critical role in delivering exceptional guest experiences.Main Responsibilities:Ensure smooth check-in/check-out processes, maintaining accurate records and resolving any issues that may arise.Manage inventory levels, maintain stock control, and supervise the maintenance and cleaning...

  • Front Desk Operations Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time

    We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh.Key Responsibilities:Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.Oversee in-house inventory management and stock count to maintain adequate supplies.Supervise the maintenance and...

  • Front Desk Representative

    20 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    We are sourcing on behalf of a globally recognized luxury hotel in Riyadh, known for its exceptional service, elegance, and world-class hospitality. This prestigious property caters to high-profile guests, business travelers, and tourists, offering an unparalleled hospitality experience. As a Front Desk Representative, you will be the first point of contact,...

  • Front Desk and Guest Services Coordinator

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Job OverviewWe are seeking a talented Guest Relations Manager to join our team at DIMENSIONS. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Coordinate Guest Services: Ensure that guests are properly greeted upon arrival,...

  • Front Desk Officer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SENSYS Inc. Full time

    Job SummaryThe Front Desk Officer will be the primary point of contact for visitors, clients, and employees. This role requires excellent communication skills and the ability to manage multiple tasks efficiently.Main Responsibilities:Schedule appointments and manage meeting room bookings.Handle basic clerical tasks such as data entry, filing, and...

  • Front Desk Officer

    2 weeks ago

    Riyadh, Saudi Arabia Saudi Diyar Consultants Full time

    **MAJOR ACCOUNTABILITIES OF POSITION: -** - The Primary job is to answer the incoming calls. - Providing information to all who will call in the office or visit the office premises. - Answering the queries of all those callers who call in the organization or information seekers about Saudi Diyar Consultants. - Receive all the important messages and pass them...

  • Front Desk Coordinator

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at CARE.Job ResponsibilitiesThe ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong attention to detail.They will be responsible for managing incoming telephone...

  • Executive Assistant/Front Desk Officer

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

    Company DescriptionICS Arabia is an innovation and client-driven organization with a mission to accelerate the development of Smart Cities and Digital Infrastructure in KSA and the Middle East.We take on clients' most complex challenges and bring innovative, cost-effective, and proven cutting-edge solutions. We deliver end-to-end services spanning...

  • Front Desk Receptionist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time

    Riyadh, Saudi Arabia | Posted on 03/13/2025At Stella Stays, we're not just another hospitality brand - we're building the future of living. We've reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in...

  • Front Office Manager

    16 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Wollongong Northbeach Full time

    Job OverviewWe are seeking an experienced and skilled Front Office Supervisor to join our team at Novotel Wollongong Northbeach. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services.Key Responsibilities:Reporting to the Front Office Manager, you will be...

  • Front Desk Manager

    1 week ago

    Riyadh, Saudi Arabia LEVA HOTEL Full time

    An opportunity for a well-rounded and Front Office Manager to join our dynamic lifestyle brand. Reporting into the Chief Executive Officer, you will take the lead in pre - opening of the incredible property in the heart of Riyadh. - Front Office Manager - Female - Based on Saudi - Immediate Join

  • Gym Front Desk Representative

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tiara Group Full time

    About the JobWe are seeking a highly motivated and organized individual to join our team as a Gym Receptionist. The successful candidate will provide exceptional customer service to our members and guests, ensuring a positive experience at our fitness facility.Job DescriptionKey Responsibilities:Welcome and register new members, process membership sales and...

  • Front Office Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Bogor Golf Resort & Convention Center Full time

    At Novotel Bogor Golf Resort & Convention Center, we pride ourselves on delivering exceptional guest experiences. As a Front Office Supervisor, you will be at the forefront of this effort, ensuring that every guest feels welcome and valued.Job ResponsibilitiesSupervise front desk staff to ensure they meet our high standards of service quality.Manage...

  • Assistant Front Office Manager

    4 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23020400 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...