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Help Desk Professional

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tata Consultancy Services Full time

Job Description :

As a Service Desk Engineer at TCS, you will be responsible for providing technical support to our clients and internal stakeholders.

You will be handling technical queries, troubleshooting issues, and escalating complex problems to senior engineers or third-party vendors as needed.

You will also be required to maintain accurate records of incidents, requests, and problems, ensuring timely resolution and closure.

  1. Handle technical inquiries from clients and internal stakeholders via phone, email, or chat platforms
  2. Troubleshoot and resolve technical issues within established service level agreements
  3. Evaluate and escalate complex problems to senior engineers or third-party vendors as needed

Required Skills :

To succeed in this role, you must have strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service.