![DHS Arabia](https://media.trabajo.org/img/noimg.jpg)
Support Specialist
2 months ago
**Responsibilities**:
- Respond to client requests for technical support in a timely and professional manner.
- Escalate complex issues to senior support staff as needed.
- Collaborate with other teams within DHS Arabia to resolve client issues.
- Maintain accurate records of all client interactions in our support ticketing system.
- Stay up-to-date on new products and technologies to provide clients with the best possible support.
- Participate in the development and delivery of training programs for clients and internal staff.
**Requirements**:
- Bachelor's degree in Computer Science or a related field.
- 2+ years of experience in a technical support role.
- Strong knowledge of Microsoft Windows and Office products.
- Familiarity with virtualization technologies (VMWare, Hyper-V).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Familiarity with support ticketing systems (ServiceNow, Zendesk) is a plus.
**Benefits**
- Housing Allowance
- Transportation Allowance
- Medical Insurance Level A
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