Service Executive

5 days ago

Riyadh, Saudi Arabia Cigna Full time

Service Executive Associate
Associate will be responsible for providing Broker and client support in the areas of service, maintenance and penetration. Respond to inquiries, solving problems and ensuring client satisfaction with products and services. Coordinates with Account / Client Managers to ensure needs are met and potential problems are averted. Keeps Client Managers informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform

**Key Responsibilities**:
Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.
Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.
Collaborate with different departments in Cigna to come up with ‘best’ solution to client’s issues or suggestions.
Maintain appropriate and accurate records of broker interactions, discussions, broker-visits

**Qualifications**:
Bachelor’s degree required
Excellent English written, oral communication and Presentation skills, Arabic is a plus
Reporting skills
Exceptional organizational and time-management focus
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
2+ years of customer service experience managing people, reporting, analyzing and solving customer problems required; call center experience a PLUS
Ability to perform in a high volume, fast paced work environment
Proven ability to work independently as well as a productive member of a team
Proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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