Customer Service Executive
8 months ago
As a Customer Service Executive at, you will be responsible for providing outstanding customer service to our clients. Your primary role will be to ensure that our customers’ needs are met in a timely and professional manner, and to maintain a high level of satisfaction with our services.
Responsibilities:
- Ensure timely and accurate resolution of customer complaints or issues, keeping them informed throughout the process.
- Proactively identify and communicate opportunities for improving customer service processes and procedures.
- Collaborate with other departments to address and resolve customer issues and concerns.
- Follow up with customers to ensure their needs have been met and their concerns have been addressed.
Qualifications:
- Proven experience in a customer service or client-facing role.
- Excellent communication skills, both verbal and written, with a strong command of...
- the English language.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient with Microsoft Office and CRM software
This job has been sourced from an external job board.
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