Technical Support Engineer

6 months ago


Riyadh, Saudi Arabia ASWAT Full time

We are currently seeking a **Technical Support Engineer** to join our team at **ZIWO - KSA Team**.**

About ZIWO:
**ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets.

**Technical/Interpersonal Competencies**:

- Knowledge of Object-Oriented Programming (OOP)
- Outstanding customer-service skills and a dedication to the customer’s experience.
- Basic knowledge of Freeswitch / Asterisk
- Good knowledge of using API tools like Postman, and Swagger.
- Hands-on Experience with Low Code Automation Tools.

**Responsibilities**:

- Implementation of Cloud IVR Solutions
- Interaction with clients to understand technical requirements.
- Work under tight deadlines and respond to dynamic technical challenges
- Develop and maintain documentation for the design and solution
- Provide technical support and respond to customers requests Flexible working hours to provide timely and accurate solutions

**Qualifications**:

- Proven experience as a Software Developer, Software Engineer, or similar role.
- Proven Experience with Shell Scripting (Bash, Python..)
- Understanding of REST and SOAP APIs
- Hands-on Experience with Linux OS
- Good IT troubleshooting skills
- Excellence English Communication Skills Good knowledge of using Mac OS along with Windows OS

We believe in **equal opportunities** for all talents, fostering a professional environment where diversity is celebrated and valued. Join our team where everyone is empowered to thrive and contribute their unique perspectives.



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