Jr. Support Engineer

5 months ago

Riyadh, Saudi Arabia Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The core responsibilities of the support engineer include addressing user inquiries, troubleshooting hardware and software issues, and efficiently managing support requests/incident for prompt resolution. You collaborate with IT teams to resolve problems, handle OS deployments, and ensure standardized configurations. Additionally, you assist with password resets, software installations, and basic network troubleshooting and provide on-site support as needed. Effective communication and meticulous documentation of configurations contribute to your success in ensuring smooth IT operations.

**Responsibilities & Essential Duties**:

- Assist users in troubleshooting and resolving technical problems with hardware and software.
- Proficiently manage the lifecycle of support tickets, actively updating, tracking, and efficiently closing them to ensure prompt issue resolution.
- Handle OS deployments and imaging for PCs and laptops, ensuring standardized configurations and streamlined deployment processes.
- Report issues to higher-level support teams when necessary.
- Collaborate with IT teams or departments to resolve issues.
- Handle password resets and account unlock requests.
- Assist with hardware-related problems, including desktops, laptops, printers, and other peripherals.
- Coordinate hardware repairs or replacements when necessary.
- Monitor network performance and troubleshoot basic network connectivity issues.
- Provide support to end-users for basic network-related problems, such as connectivity issues or slow performance.
- Diagnose and resolve basic network issues, including connectivity problems, IP address conflicts, and DNS errors.
- Ensure antivirus software and security patches are up to date.
- Coordinate with vendors for repairs or replacements when necessary.
- Assist in configuring network, systems, storage, and security devices.
- Provide support to end-users and other IT teams for firewall-related issues.
- Work with security teams to implement and enforce security controls.
- Collaborate with other network engineers, IT teams, and security professionals to address issues.
- Monitor server health, troubleshoot server-related issues, and perform routine maintenance.
- Provide on-site support by visiting offices and locations as needed.

**Skills & Qualifications**:

- Bachelor’s degree in computer science from an accredited university
- Good knowledge of ITSM, ITIL standards and its processes
- Ability to collaborate effectively with network, systems, and security teams to address issues.
- Good understanding of network, security, systems, and storage systems.
- Ability to respond to and triage basic security incidents related to firewall alerts.
- Familiarity with network & systems monitoring tools to identify and address potential problems.
- Knowledge of configuring routers, switches, and other networking devices, as well as assisting users with network settings on their devices.
- Excellent verbal and written communication skills

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**To all recruitment agencies**:
_Lucid Motors _
**_does not_**:

- accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes._

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