Call Center
3 days ago
Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets
- Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc.
- Manage and close urgent and critical cases with efficient resolution
- Escalate serious cases to call center Manager for resolution to maintain unit KPI’s.
- Provide call center manager with the required daily dashboards
- Carry out on-going process improvement activities to reduce costs and increase efficiency
- Manage and maintain exceptional approvals by keeping a log for cases that was approved commercially as per authority matrix.
- Manage individual quality as per the agreed criteria through weekly validation to errors reported by TQM team followed by necessary coaching sessions and monitoring the progress.
- Provide on going coaching and support to the team to update and improve their knowledge
- Train team members on all the new products and ensure 100% understanding and implementation
- Ensure best delivery of customer service and support to the members through engagement.
**Skills**:
Strong background in customer service in insurance or hospitals
- Able to multitask and work well under stress
- Strong communications skills
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
-
Call Center
1 week ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of...
-
Call Center
2 weeks ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of...
-
Call Center
1 week ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of...
-
Call Center Operator
7 days ago
Jeddah, Makkah Province, Saudi Arabia Abroad Work Full timeJob Opportunity in Call Center OperationsWe are currently hiring a Call Center Operator to join our team at Abroad Work. This role is ideal for individuals who are seeking a challenging and rewarding career opportunity.In this position, you will be responsible for handling customer inquiries and complaints via telephone, email, or other electronic means.Key...
-
Admin Support, Call Center
1 week ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: To provide a competent, courteous, efficient and proactive response to all calls that come to BUPA Arabia internally and externally, with a high level of quality that is in line to the image & standards of BUPA. Key Accountabilities: 1- Calls handling - Provide a high level of customer service and professional communication skills - Keep...
-
Part-Time Call Center Agent
6 days ago
Jeddah, Makkah Province, Saudi Arabia Abroad Work Full timeCall Center Representative Job DescriptionWe are hiring a Part-Time Call Center Agent to work in our Jeddah office. The successful candidate will have excellent communication skills and be able to provide top-notch customer service.This is a great opportunity for individuals looking for part-time work while studying in Jeddah. Our company offers a supportive...
-
Customer Care Center Team Leader
1 week ago
Jeddah, Saudi Arabia IKEA Full time**Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA...
-
Call Center Manager
1 day ago
Jeddah, Saudi Arabia Talent Pal Full timeJob Description: - Supervising the telemarketing team and following up on the work entrusted to him - Follow-up the daily report of telemarketing officials on calls, follow-ups, and visits. - Monitoring and following up the plans and policies established by the company for dealing with customer data - Follow up on the report of phone calls to the...
-
Call Center Operator
7 days ago
Jeddah, Saudi Arabia Haji Husein Alireza & Co. Full time**Job Requirements**: - **Job Summary** - Contact customers and receive their questioner. اجراء الاتصالات الهاتفية بالعملاء واستقبالها منهم - Enter the required information into the system correctly. إدخال المعلومات المطلوبة الى نظام إدارة خدمة العملاء بشكل...
-
Call Center Ambassador
7 days ago
Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full timeKey ResponsibilitiesCustomer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate information and resolving issues promptly.Communication: Collaborate with healthcare providers to ensure seamless communication and resolve any issues that may arise.Problem-Solving: Identify and resolve customer complaints and concerns in a...
-
Call Center Quality Expert
5 days ago
Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Emdad Al Khebrat.About the JobThe ideal candidate will have a strong background in quality assurance and customer service.A minimum of 1-3 years of experience in a similar role is required.The selected candidate will be responsible for ensuring high-quality...
-
تسويق هاتفي
1 day ago
Jeddah, Saudi Arabia مجموعة اتاحة للإستثمار Full time**إعلان توظيف: تسويق هاتفي- كول سنتر** **وصف الوظيفة**: **المسؤوليات الرئيسية**: - إجراء مكالمات هاتفية للترويج لمنتجات وخدمات الشركة. - تقديم معلومات وتفاصيل عن المنتجات والعروض بشكل مفصل وجذاب. - تحقيق...
-
Quality Assurance Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full timeJob SummaryWe are seeking a highly skilled Call Center Quality Assurance Specialist to join our team at Emdad Al Khebrat.About the RoleThe ideal candidate will have 1-3 years of experience in quality assurance and customer service, with a strong focus on delivering exceptional results.The selected candidate will be responsible for reviewing and evaluating...
-
أخصائية مبيعات هاتفيه Call Center
1 week ago
Jeddah, Saudi Arabia Done المالية Full timeالمهام الوظيفية: - القيام بالمكالمات المطلوبة للعملاء. - استقبال مكالمات العملاء والرد عليها بشكل جيد. - الحرص على الحفاظ على عملاء الشركة وزيادتهم. - محاولة تقدم معلومة مفيدة للعميل أو تحويله للقسم...
-
أخصائية مبيعات هاتفيه Call Center
1 week ago
Jeddah, Saudi Arabia Done المالية Full timeالمهام الوظيفية: - القيام بالمكالمات المطلوبة للعملاء. - استقبال مكالمات العملاء والرد عليها بشكل جيد. - الحرص على الحفاظ على عملاء الشركة وزيادتهم. - محاولة تقدم معلومة مفيدة للعميل أو تحويله للقسم...
-
مأمور اتصال
1 day ago
Jeddah, Saudi Arabia tawteen Full timeعمليات إجراء المكالمات، وعمليات استقبال والرد على الاتصالات الهاتفية، والإبلاغ عن المشكلات، وعمليات تسجيل الرسائل الموجهة إلى الموظفين أو العملاء وترحيلها. **المهام الرئيسية** - الرد على...
-
Tele Sales
1 day ago
Jeddah, Saudi Arabia الراعي لخدمات العقار Full time**موظف\ة كول سنتر - التسويق عبر الاتصال** **مهام الوظيفة** التسويق عبر الاتصال تتصلي على 100+ رقم يوميًا و تسوقي لمشاريع عقارية خراج المملكة **الشروط** للسعوديين فقط في مدينة جدة للنساء فقط نوع الوظيفة:...
-
Patient Advocate
7 days ago
Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full timeRequirementsEducation: Bachelor's degree in a related field (e.g., healthcare administration, business administration)Experience: 1-2 years of experience in customer service, call center operations, or a related fieldSkills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment
-
Clients Relations Officer
3 days ago
Jeddah, Saudi Arabia مجمع طبي Full timeMedical Center located in Dammam looking for Clients Relations Officer**: Job Descriptions** Welcoming custome_rs tactfully and responding to their requirements._ - Booking appointments & follow up_ - Answering phone calls and taking the required actions_ - Daily response and follow-up to customer inquiries on all deferent platforms_ - Write the daily...
-
Customer Experience Improvement Manager
5 days ago
Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full timeJob OverviewEmdad Al Khebrat is committed to delivering exceptional customer experiences through our call center operations.Key AccountabilitiesReview and evaluate employee performance to ensure quality standards are met.Analyze customer interactions to identify areas for improvement.Develop and implement strategies to enhance customer...