L2 Support Consultant

Riyadh, Saudi Arabia Technical Support (SL2) BCM Industry 14/11/2024 Req. VR-109504 **Project description**: **Responsibilities**: Pre-analyzing support tickets, understanding and recreating issues Gathering full details of any issue including actual result, messages, and data necessary for analysis Confirming the priority, defining the owner, setting...

**Department**:IT Security**Job Type**:Full Time**Location**:RiyadhSOC L2 Job description: **Responsibilities**: - Assist and provide guidance on L1 Analysts regarding investigations and possible security incidents. - Perform tier 2 incident analysis and response for escalated incidents. - Perform incident response for verified security incidents. -...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Location**: Riyadh, KSA. **Years of Experience**: 5-8+ years of experience. **Project Duration**: 2 months (deliverable based). **Language Requirements**:Fluency in English (written and spoken). **Starting Date**: as soon as possible. We are seeking a skilled **Process Refinement Consultant** to assist in enhancing the efficiency and effectiveness of one...

**Location**: Riyadh, KSA. **Years of Experience**: 3-7 years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The Learning and Development Consultant will be responsible for executing strategies that enhance employee learning, skills, and career development. The role involves assessing the effectiveness of...

**Location**: Riyadh, KSA. **Years of Experience**: 6-8 years. **Project Duration**: 4 months. **Language Requirements**:Fluency in English (written and spoken). We are seeking a Senior Consultant with 6-8 years of experience, with preferred experience in data analysis and business analysis to contribute to a high-impact government project. The role...

CCDS, a premier information technology and services company, is seeking a talented Saudi IT Support Consultant to join our dedicated team. This role is essential in providing high-quality technical support and consultation to our clients, ensuring their IT systems operate efficiently and effectively. The IT Support Consultant will be responsible for...

**Location**: Riyadh, KSA. **Years of Experience**: 4-5 years. **Project Duration**: 8-12 months **Language Requirements**:Fluency in English (written and spoken). The Business Excellence / Process Management Consultant will play a pivotal role in providing operational support to the Business Excellence and Process Management department. The consultant will...

**Location**: Riyadh, KSA. **Years of Experience**: 3-5 years. **Language Requirements**:Fluency in English (written and spoken). **Starting Date**: as soon as possible. **Key Responsibilities**: - ** Support System Design**: Assist in designing and developing performance management systems that align with organizational objectives and promote a culture of...

**Location**: Riyadh, KSA. **Years of Experience**: 7-15 years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The HRIS Consultant will play a key role in supporting digital transformation initiatives related to Human Capital management. The consultant will ensure the effective development, implementation,...

**Location**: KSA. **Project duration**: 2-4 months. **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Governance Framework Development**: - Design and implement a robust governance framework tailored to the Mega Strategic Transformation Program within the Labor Sector. - Establish and maintain governance...

**Location**: KSA. **Project Duration**:18 months. **Years of Experience**: 5-7+ years of experience. **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Support Data Governance Initiatives**: - Assist in implementing data governance frameworks, policies, and procedures under the guidance of senior data...

**Job Purpose** Contributes to the execution of the 24x7 security event management procedures in SOC and assists to the development of new use cases and content to improve threat detection and incident response for OBRELA MDR Clients. **Accountabilities** - Real-Time Event & Log monitoring and analysis using leading SIEM Technologies. - Escalation to Level...

**Location**: KSA. **Project duration**: 4 months. **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Unit Establishment and Governance**: - Lead the design, setup, and implementation of a dedicated Environmental Risk Management unit within the organization. - Develop and enforce governance structures,...

The Role Job Description - Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - Tracking and procurement tasks. - Monitoring and promptly responding to IT...

**Experience : 4 - 5 years** - Understanding of Cisco technologies, including: Routing, Switching & Security - Experience troubleshooting/managing Cisco products including, but not limited to, Cisco Router and Switch Products such as Catalyst and Nexus - Experience troubleshooting/managing ISIS/BGP/OSPF routing protocols in an enterprise network...

**Location**: Riyadh, KSA. **Years of Experience**: 8-10 years. **Project Duration**: 1.5 months **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Governance Framework Development**: - Design, implement, and manage corporate governance frameworks, policies, and procedures to ensure alignment with global best...

The Role Job Description - Configure and manage backup processes to ensure data protection and system integrity. - Oversee restoration processes to recover data in case of failure or loss. - Ensure the implementation of data protection strategies and procedures. - Perform risk assessments related to data loss or backup failures. - Maintain and troubleshoot...

Assess current processes and recommend solutions to improve the speed, reliability, and quality of software deployments. - Provide expertise in Microsoft products, particularly in managing and optimizing Exchange Server and Office 365 solutions. **Personal Skills**: - Strong problem-solving skills. - Excellent analytical thinking to assess and recommend...

Riyadh, Saudi Arabia - Tech Hiring - 3110023 **_Do_** - **HelpDesk - Call Center Agent**: **Job Scope**: - 2-4 years of relevant experience in same positions - Log the enquiry as HD ticket and ensure ticket is categorized, prioritized, and assigned correctly. - Capture adequate information for the ticket from the user for L1/L2/L3 team to troubleshoot the...