Current jobs related to L2 Support Consultant - الرياض - Luxoft

  • L2 Support Consultant

    2 weeks ago


    الرياض, Saudi Arabia Luxoft Full time

    Riyadh, Saudi Arabia Technical Support (SL2) BCM Industry 14/11/2024 Req. VR-109504 **Project description**: **Responsibilities**: Pre-analyzing support tickets, understanding and recreating issues Gathering full details of any issue including actual result, messages, and data necessary for analysis Confirming the priority, defining the owner, setting...


  • الرياض, Saudi Arabia Nets-international Communication Full time

    For L1 Engineers, the focus is on providing initial triage and resolution of incidents. L2 Engineers are expected to handle more advanced troubleshooting and escalate complex issues to L3 Engineers. L3 Engineers should possess deep technical expertise and experience in resolving complex network problems and leading root cause analysis efforts. Certifications...


  • الرياض, Saudi Arabia Nets-international Communication Full time

    Job Requirements Key Responsibilities - Monitor network systems and respond to alerts and events. - Troubleshoot and resolve incidents according to SLAs. - Document and track issues using ticketing systems. - Collaborate with cross-functional teams to resolve complex problems. - Conduct root cause analysis and implement corrective actions. - Provide...

  • SOC L2

    1 week ago


    الرياض, Saudi Arabia Infratech Full time

    **Department**:IT Security**Job Type**:Full Time**Location**:RiyadhSOC L2 Job description: **Responsibilities**: - Assist and provide guidance on L1 Analysts regarding investigations and possible security incidents. - Perform tier 2 incident analysis and response for escalated incidents. - Perform incident response for verified security incidents. -...

  • SOC Analyst L2

    2 weeks ago


    الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • الرياض, Saudi Arabia Innovative Solutions Full time

    **Company Description**: Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC established in 2003, headquartered in Riyadh with a presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 5-8+ years of experience. **Project Duration**: 2 months (deliverable based). **Language Requirements**:Fluency in English (written and spoken). **Starting Date**: as soon as possible. We are seeking a skilled **Process Refinement Consultant** to assist in enhancing the efficiency and effectiveness of one...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 4-5 years. **Project Duration**: 8-12 months **Language Requirements**:Fluency in English (written and spoken). The Business Excellence / Process Management Consultant will play a pivotal role in providing operational support to the Business Excellence and Process Management department. The consultant will...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 3-7 years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The Learning and Development Consultant will be responsible for executing strategies that enhance employee learning, skills, and career development. The role involves assessing the effectiveness of...

  • Senior Consultant

    2 weeks ago


    الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 6-8 years. **Project Duration**: 4 months. **Language Requirements**:Fluency in English (written and spoken). We are seeking a Senior Consultant with 6-8 years of experience, with preferred experience in data analysis and business analysis to contribute to a high-impact government project. The role...


  • الرياض, Saudi Arabia CCDS Full time

    CCDS, a premier information technology and services company, is seeking a talented Saudi IT Support Consultant to join our dedicated team. This role is essential in providing high-quality technical support and consultation to our clients, ensuring their IT systems operate efficiently and effectively. The IT Support Consultant will be responsible for...

  • Senior Consultant

    2 days ago


    الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: KSA. **Years of Experience**: 6+ years of relevant experience. **Project Duration**: 1 year. **Language Requirements**:Fluency in English and Arabic (written and spoken). We are looking for an accomplished Senior Consultant to support a strategic project focused on developing a **Comprehensive Regulatory Reference Guide for Industrial...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 7-15 years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The HRIS Consultant will play a key role in supporting digital transformation initiatives related to Human Capital management. The consultant will ensure the effective development, implementation,...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 3-5 years. **Language Requirements**:Fluency in English (written and spoken). **Starting Date**: as soon as possible. **Key Responsibilities**: - ** Support System Design**: Assist in designing and developing performance management systems that align with organizational objectives and promote a culture of...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: KSA. **Project duration**: 2-4 months. **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Governance Framework Development**: - Design and implement a robust governance framework tailored to the Mega Strategic Transformation Program within the Labor Sector. - Establish and maintain governance...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 7-10+ years of relevant experience. **Project Duration**: 1 year. **Language Requirements**:Fluency in English and Arabic (written and spoken). **Key Responsibilities**: - ** Innovation Leadership**: - Lead or participate in innovation projects, guiding teams through ideation, prototyping, and scaling of...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: KSA. **Project Duration**:18 months. **Years of Experience**: 5-7+ years of experience. **Language Requirements**:Fluency in English (written and spoken). **Key Responsibilities**: - ** Support Data Governance Initiatives**: - Assist in implementing data governance frameworks, policies, and procedures under the guidance of senior data...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 5+ years of relevant experience. **Project Duration**: 1 year. **Language Requirements**:Fluency in English and Arabic (written and spoken). **Key Responsibilities**: - ** EA Tools and Systems Management**: - Administer and optimize EA tools (e.g., BiZZdesign) to support enterprise architecture...


  • الرياض, Saudi Arabia Seclore Full time

    **Job Information**: Date Opened - 01/31/2025 Job Type - Full time Industry - IT Product Software City - Riyadh State/Province - Riyadh Country - Saudi Arabia Zip/Postal Code - 11564 **About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business...


  • الرياض, Saudi Arabia Obrela Full time

    **Job Purpose** Contributes to the execution of the 24x7 security event management procedures in SOC and assists to the development of new use cases and content to improve threat detection and incident response for OBRELA MDR Clients. **Accountabilities** - Real-Time Event & Log monitoring and analysis using leading SIEM Technologies. - Escalation to Level...

L2 Support Consultant

4 weeks ago


الرياض, Saudi Arabia Luxoft Full time

Riyadh, Saudi Arabia

Technical Support (SL2)

BCM Industry

28/10/2024

Req. VR-109210

**Project description**:
**Responsibilities**:
Pre-analyzing support tickets, understanding and recreating issues

Gathering full details of any issue including actual result, messages, and data necessary for analysis

Confirming the priority, defining the owner, setting estimated response time

Dispatching to 3rd level support by way of tickets

Manage and/or fixing incidents that do not need a software release

Providing a workaround for the issues

Excellent soft skills and stakeholder management is crucial

Deep understanding of the local business culture and customs

**Skills**:
Must have

Senior role, requires 10 years of experience in similar roles

Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)

Experience with banking system integration challenges

Problem management

Tickets monitoring and clean-up

8/5 availability on site + on-call.

cover 24/7 or 24/5

Nice to have

NA

**Other**:
Languages

English: C2 Proficient

Seniority

Senior