L2 Support Consultant
2 months ago
Riyadh, Saudi Arabia
Technical Support (SL2)
BCM Industry
28/10/2024
Req. VR-109210
**Project description**:
**Responsibilities**:
Pre-analyzing support tickets, understanding and recreating issues
Gathering full details of any issue including actual result, messages, and data necessary for analysis
Confirming the priority, defining the owner, setting estimated response time
Dispatching to 3rd level support by way of tickets
Manage and/or fixing incidents that do not need a software release
Providing a workaround for the issues
Excellent soft skills and stakeholder management is crucial
Deep understanding of the local business culture and customs
**Skills**:
Must have
Senior role, requires 10 years of experience in similar roles
Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)
Experience with banking system integration challenges
Problem management
Tickets monitoring and clean-up
8/5 availability on site + on-call.
cover 24/7 or 24/5
Nice to have
NA
**Other**:
Languages
English: C2 Proficient
Seniority
Senior
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