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Aa Country Training Manager
4 months ago
**JOB SUMMARY**:
The Country Training Manager role is part of the Business Excellence department in country. The role is responsible for building the knowledge and capabilities of the Allergan Aesthetics organization at a country level through the successful development/delivery of brand, customer engagement and coaching training for all commercial roles.
**Key responsibilities for**:
- Acts as a coach when required for Customer Facing Roles.
- Understanding the overall business at a country level and takes insights from different industry sources and data to make strong recommendations on training solutions and plans to leaders.
- Field visits to gain an understanding of strengths and gaps in the field force, to make strong recommendations for focused training
- Working closely and consults with stakeholders a country level to build a robust strategic training plan that is in line with the business needs and maximizes resources from the International Training & Capabilities team
- Successful implementation of international training curricula, learner journeys, programmes and materials, where relevant
- Delivery of brand knowledge training in collaboration with Marketing and Medical colleagues
- Support and embedment of Key Account Management across Allergan Aesthetics
- Design and development of curricula, programmes and materials where there are needs, with no aligned international solutions. Working with vendors where relevant
- Agrees the business desired outcome from training with stakeholders, as well as methods to measure and evaluate the success of training. Working closely with leaders to ensure strong follow up to programmes to drive a successful outcome
- Driving change in the organization through successfully implementing new training strategies, concepts and initiatives
- Driving a coaching culture in leaders in the organization
- Working closely with Medical Affairs and Regulatory to ensure efficient and thorough approval of all brand materials
- Measures all training initiatives through all levels of the Kirkpatrick’s evaluation to ensure that initiatives result in a positive change in behaviours as well as resulting in strong business outcomes
- Runs specific knowledge and skills assessments throughout the year to continually measure the capabilities within the organization. Develops specific follow up plans with leaders.
- Working closely with the international training and capabilities team. Contributes to the international strategic plan through sharing needs of the business, as well as driving the training strategy of Allergan Aesthetics
- Management of training budget
**KEY DUTIES AND RESPONSIBILITIES: DESCRIBE SCOPE**:
- Stakeholder management: 10%
- Design and development of programmes and materials: 10%
- Delivery of training programmes: 30%
- Coaching: 50%
**JOB QUALIFICATIONS AND EXPERIENCE**:
The requirements described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Essential Education and Experience
- 7-10 years’ experience of working in the pharma/aesthetics industry.
- At least 3 years of working in a Training Lead Position.
- Experience in commercial roles or training commercial roles such as Representative, Key Account Manager or Sales Manager.
- Significant experience in the Pharmaceutical industry including proven track record in healthcare sales, management and/or sales training
- Solid IT literacy with experience of CRM and remote training platforms.
- Understanding of latest training/learning methodologies, content development and delivery approaches.
- Excellent knowledge of compliance in the pharma industry
- Basic project and budget management
- Working in a matrix organization
- Emotional intelligence and impactful engagement at multiple organization levels.
- Excellent communication skills, both written and oral, and fluency in English.
- Excellent Training delivery skills including presentation and facilitation skills
- Demonstrates strong influencing and negotiating skills
- Coaching experience
**Required Allergan Aesthetics behaviours**
- Acts fast: Drive, high energy and ability to work under pressure and deliver programmes to completion in the required time frame
- Drive for results; Uses initiative knowing when to consult/inform; sets high professional standards. Agrees with stakeholders required results and how these will be evaluated. Follows up on programmes and feeds back to stakeholder the results vs desired outcomes of their programmes.
- Building bridges: Seizes opportunity to develop strong working relationships with cross functional teams, demonstrating leadership qualities and strong interpersonal, motivational and influencing skills. Enthusiastic and maximizes potential to make an impact. Team player who relates well to colleagues. Acts as a Consultant to the business
- Power ideas: Demonstrates innovation to develop engaging training programmes
