Training Manager- Coty

3 weeks ago

Jeddah, Saudi Arabia Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**What you'll be doing**
- Conduct training needs analysis to assess the needs of the team
- Create, communicate, coordinate & implement the training calendar for the year
- Research, gather and localize brand material, and work in collaboration with group L&D in the development of training materials
- Acquire product knowledge of new brands and train the team accordingly
- Leverage Group's available digital tools to digitalize training content
- Analyze training data to assess usage and gaps
- Create brand awareness at the frontline level and cascade important seasonal brand messages to instore team
- Deliver the START program Category Training Day and Brand Training Days
- Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
- Monitor product training of the Delegation brands
- Introduce interior design training related to category / products sold
- Conduct evaluations on learners and effectiveness of the learning materials and approaches
- Recommend new learning materials and approaches to support the divisions needs
- Participate in Group L&D training events and best practice development
- Act as the Brand ambassador at internal and external events
- Follow all relevant L&D policies, processes and standard operating procedures so that work is carried out in a controlled manner
- Follow-up on escalated cases /issues/questions of junior team members to ensure they are closed efficiently and in a timely manner
- Design and deliver best in class Learning and Development interventions to provide enhanced skills and knowledge across identified talent with a focus on career pathways and leadership development activities
- Develop internal coaching capabilities through identifying and developing internal coaching framework and necessary talent, building an internal coach pool to various levels of leadership
- Collaborate with external consultants, business schools and industry leaders in designing and delivering Learning and Development programs
- Evaluate the effectiveness, relevance and impact of the programs, for continuous improvements as well as making recommendations to enhance the group's talent identification, development and retention
- Support the Group Learning and Development and Global HR teams in embedding digital DNA in the Learning and Development population of the group
- Offer comprehensive internal Learning and Development consultancy service to senior management key business stakeholders and HRBP team

**What you’ll need to succeed**
- Bachelor's degree Graduate
- Fluent in English and Arabic
- Experience analyzing company needs, lesson planning, development and implementation
- Extensive knowledge teaching theory for creating effective creating instructional materials
- Instructional experience in a group business setting
- Proficient using Microsoft Suite

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits p

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