Helpdesk Support Specialist

23 hours ago


الرياض, Saudi Arabia Greenberg Traurig Full time

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package.

**Position Summary**

The Technical Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.

The available shifts for this position are:
7:00 AM - 4:00 PM Riyadh Time
8:00 AM - 5:00 PM Riyadh Time

**Duties & Responsibilities**
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

**Skills & Competencies**
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Must be highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- Position also requires the ability to work under pressure to meet strict deadlines
- Have an excellent command of both written and spoken English and Arabic

**Qualifications & Prior Experience**
- Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system



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