Senior Manager, Flightsense Programs
2 weeks ago
The Senior Manager, FlightSense Program Management owns the execution of the FlightSense agreement with the customer and is the main focal both internally and externally. This includes building and maintaining strong relationships with the customer and ensuring Collins Aerospace delivers to the contractual, financial, and operational performance of the program.
FlightSense is a premier repair services business aerospace flight hour programs at Collins focused on supporting our customers with best-in-class performance and a superior customer experience.
This job will be based with Collins Aerospace in Jeddah, Saudi Arabia
**Primary Responsibilities**:
- Owner of FlightSense agreement and accountable for program performance in all regards.
- Develop and maintain a strong relationship with the customer including periodic program reviews and driving resolution of all customer issues.
- Drive operational performance to the customer with our repair centers & the FlightSense team to meet our contractual requirements.
- Maintain the overall financial performance of the program including monthly financial model reviews and updates to the future forecast.
- Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.
- Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.
**Basic Qualifications**:
- Bachelor’s degree in an appropriate discipline (such as business, engineering or a similar field) with 10 years working experience in a relevant field such as program management, operations, customer account management, or sales role preferably in Airports or Aviation organization **OR** an Advanced Degree in a related field and minimum 7 years’ relevant work experience
- In absence of a degree, 14 years of relevant experience would be required
- Proficiency in MS Office suite tools such as Outlook, Powerpoint, Word, Excel
- Excellent Communication (written & verbal) & presentation ability in the English Language
- Ability to work effectively in a matrixed team environment locally and globally
- Problem-solving skills to source solutions to customer requirements or issues
- Excellent attention to detail and quality
- Ability to travel (around 25%) across the Middle East countries and occasionally international travel may be required
**Preferred Qualifications**:
- Demonstrated track record of conflict / issue resolution on difficult problems
- Experience with financial modeling
- Proven experience developing and maintaining strong working relationships with customers in Saudi Arabia or the neighboring GCC countries
- Customer first mentality with experience advocating for the customer
- Experience with reading and interpreting customer and / or supplier contracts
- Experience working at an aerospace production or repair facility
- Communication skills (written & verbal) & presentation ability in Arabic language would be preferred
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