End User Support

6 months ago

Riyadh, Saudi Arabia DXC Technology Full time

**Key Responsibilities & Duties**:
**On-site Visits**:

- Provide on-site support for ATMs, Network connectivity, PCs, Tablets, and other designated areas based on reported issues, scheduled checks, and regular maintenance plans in branches and main office.
- Follow the instructions of back-office engineers to provide the required support on-site.

**Hardware Checks**:

- Perform physical inspections of ATMs, PCs, Printers, and endpoint devices to confirm the proper operation.

**Preventative Maintenance**:

- Perform the preventative maintenance routine service as per the work schedule for ATMs, Routers, Switches, PCs, Printers, and endpoint devices by cleaning components, verifying power supplies, and ensuring all parts function optimally.

**Hardware Repairs**:

- Address and rectify fundamental hardware issues across ATMs, PCs, Printers, and endpoint devices.
- Substitute defective components and reinstate services promptly.

**Network Connection Checks**:

- Validate the stability and functionality of the network connections for ATMs, PCs, and other devices, encompassing both wired and potential wireless connections.

**Inventory Management**:

- Systematically manage and replenish spare parts and tools for ATMs, PCs, Printers, and endpoint devices, ensuring readiness for any on-site repair or replacement tasks.

**Communication**:

- Maintain regular communication with the back office team post-site visits for ATMs, PCs, Printers, and endpoint devices support.
- Deliver comprehensive updates on tasks executed, anomalies detected, and components substituted.

**External Vendor Coordination**:

- Collaborate effectively with external vendors like internet service providers and hardware suppliers to ensure seamless service delivery across all supported devices.

**Emergency Responses**:

- Prioritize and rapidly address non-operational ATMs, PCs, Printers, and endpoint devices, especially in locations with high user traffic, to curtail service downtime.

**PC and Laptop Support**
- Preparing New Laptops and formatting Laptops if required.
- Hardware Reset & test.
- Identify and resolve hardware problems for PCs, Printers, and endpoint devices.
- Troubleshooting Laptop hardware problems.

**Printer and Scanner Support**
- Installation and physical relocation of any PCs, Laptops, Printers, Scanners, and all other end-user devices within the location or to another location.
- Identifying Printer and Scanner Hardware problems.

**Other Device Support**
- Laptop and projector installation for presentations.
- Support on the Branch closure or Bulk relocations which are planned after working hours or during weekends to address business needs.
- Hardware installation for new branch implementations which include installation of PCs, Printers, Phones, and other endpoint devices, assembled on the required location, connected to power and network, and tagged with the proper label.
- Escalating power problems to the maintenance team.
- Testing and implementation of devices in short-notice periods.
- Perform regular preventive maintenance on all devices and hardware
- Support & maintenance branches TV screens (connected to a PC and RB network
- Replace the device when needed

**Network Support**
- Installing network devices in the IT room racks, and providing extended support to the communication team.
- Checking and isolating network communication Problems.
- Troubleshoot network cable Problems and change cables if required.
- Support communication team to check the Branch ISP devices and troubleshoot power and network problems.
- Support the ATM UPS status, power connection, and network router hardware and connectivity status and report to the team lead.
- Support the operations team for port activation or network issues.
- Support communication team during Network Migration activities with installation, removal, patching of network cables, relocation of devices, mounting, unmounting, and labeling of devices and racks.
- Perform appropriate adjustments, repairs, and replacements necessary to restore equipment operation and performance to the manufacturer’s specifications as per the team lead instructions.
- Support the operations team for new switch installation.
- Physical Reset of Communication devices upon request

**iPad and Apple **Pencil** Support**
- Install new iPad, Apple Pencil to the Branch staff
- Pull-out iPad, and Apple Pencil devices
- Relocate iPad, and Apple Pencil devices at Branches
- Troubleshoot on iPad & Apple Pencil HW issues & log request with OEM if needed replacement

**Skills & Qualifications**:

- Basic understanding of network connectivity and protocols.
- Proficiency in handling and troubleshooting hardware components for ATMs, PCs, Printers, and endpoint devices.
- Strong communication skills, both written and verbal.
- Ability to manage inventory effectively.
- Proactive and solution-oriented mindset.
- Relevant technical certification is a plus.
- A driving license is a mandatory r

  • End User Sales Engineer

    5 months ago

    Riyadh, Saudi Arabia Broadcom Full time

    Please Note: **Job Description**: Why will you enjoy this new opportunity? This role offers a pivotal position that allows you to have a significant impact on your customer’s experience & success. You will be at the core of a sales team's strategy and a member of an innovative and game changing company. Diversity and passion are key and provide a unique...

  • End-user Computing Analyst

    5 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1.Performs User Administration for the virtualized desktop service. 2.Manages all mobile devices including keeping an inventory of all phones and configurations, updating mobile device settings and performing audits and generating usage reports. 5.Performs host capacity and health monitoring. 6.Follows prescribed...

  • IT Support

    6 months ago

    Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    **Responsibilities**: - Provide timely and effective support to end-users on a variety of IT issues, including hardware, software, network, and connectivity problems. - Diagnose and troubleshoot technical issues reported by end-users, ensuring accurate problem identification and resolution. - Escalate complex issues to higher-level support teams when...

  • Back-end Developer

    5 months ago

    Riyadh, Saudi Arabia Jadeer Full time

    **Passionate about server-side development? We need a Back-End Developer like you!** **About Our Client**: Join a cutting-edge software company in KSA renowned for its dynamic environment and innovative solutions. This organization is committed to delivering scalable and reliable software solutions that meet the needs of a diverse client base. **The...

  • Support Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionWe are seeking a highly skilled and experienced Support Specialist to join our team at Duncan & Ross. The successful candidate will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in the training programs, as well as assisting end-users in hands-on training and conducting end-user surveys to...

  • Front-end Developer

    5 months ago

    Riyadh, Saudi Arabia Jadeer Full time

    **Are you a Front-End Developer with a knack for creating stunning user interfaces?** **About Our Client**: We are hiring for a top-tier software company in KSA that thrives on innovation and excellence. This company is at the forefront of technological advancements, constantly pushing boundaries to deliver top-notch digital solutions. **The Role**: As a...

  • IT Support

    5 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    IT Support ABANA Enterprises Group Co. is hiring for the position of IT Support in the banking industry. As an IT Support, you will be responsible for providing technical assistance, support, and advice to end-users for various hardware and software issues. You will work closely with the IT team to troubleshoot and resolve technical problems, install and...

  • User Experience Designer

    5 months ago

    Riyadh, Saudi Arabia IBM Full time

    Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart...

  • Training Support Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job Description:Duncan & Ross is seeking a skilled Training Support Specialist to join our team. In this role, you will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in our training programs.Key Responsibilities:Learn the EMR/HIS application from our product team and SMEs.Assist SMEs/Training experts in the...

  • Technical Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Inbox Business Technologies Full time

    Providing service and support to all end users. - Publish and distribute updates, patches, and service packs based on change requests Approved for end-user devices. - Utilize the current service management system and update the service desk on tickets Customized. - Install and configure new end user devices - Providing the service in transporting end-user...

  • User Experience Research Manager

    5 months ago

    Riyadh, Saudi Arabia HungerStation Full time

    **Company Description** Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options. In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition...

  • IT Support

    5 months ago

    Riyadh, Saudi Arabia Bechtel Full time

    **Requisition ID**:275414** - ** Relocation Authorized**:None**: - ** Telework Type**:Full-Time Office/Project**: - ** Work Location**:Riyadh** Since 1898, we have helped customers complete more than 25,000 services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most...

  • User Experience Designer

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart...

  • Onsite Service Analyst

    5 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Large Format Printing End User Sales Account Manager

    5 months ago

    Riyadh, Saudi Arabia Hewlett Packard Full time

    As an Account Sales Manager specializing in Large Format Printing, you will be responsible for managing government, corporate, and construction accounts within Saudi Arabia. Your primary duties will include generating leads, nurturing client relationships, and closing deals with key stakeholders. Additionally, you will collaborate closely with partners to...

  • Front-end Web Developer

    5 months ago

    Riyadh, Saudi Arabia Enea Full time

    **Your challenge** We are looking to expand our Delivery Engineering team in our Saudi Arabia operation with another Front-end Web Developer. In this position you will be a crucial part in the team that is responsible for web development activities, and you will work closely with the Sales teams as well as R&D and Services departments within the company to...

  • Training Support Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionDuncan & Ross is seeking a highly skilled Training Support Specialist to join our team.Key Responsibilities:Collaborate with product teams and subject matter experts to develop and deliver comprehensive training programs for EMR/HIS applications.Provide expert support to training experts and end-users, ensuring seamless training...

  • End User Account Manager

    6 months ago

    Riyadh, Saudi Arabia Hewlett Packard Full time

    **Responsibilities**: - Client Relationship Management: - Cultivate and maintain relationships with existing clients/accounts. - Serve as the primary point of contact for client inquiries, concerns, and requests. - Understand client needs, objectives, and challenges to offer tailored solutions. - Ensure high levels of customer satisfaction by providing...

  • Junior Front End Developer

    5 months ago

    Riyadh, Saudi Arabia atlas crisis management Full time

    For more than three decades, UAE-based ATLAS Group has built a solid reputation for delivering solutions that works and that can be relied on in the most demanding situations. It provides industry leading technologies, highly secured telecommunications and a comprehensive range of security solutions. These solutions support entities that provide safety to...

  • Desktop Support Engineer

    5 months ago

    Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    Job Description - Deskside Support 1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to...